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Slow DSL since last week .... only 70kB/s

novak100
Newbie
Posts: 6
Registered: 28-12-2012

Slow DSL since last week .... only 70kB/s

Hi guys
I'm having problem with my broadband.
Since last week it is slower than old good dial modem.
I used to have 1.1 mb download average since I joined PLUSNET on november but something happend.
The fastest I can download is 70kB/s.
When I got two computers on -  we can barely browse websites.
I reset router, i check filters, line etc.
Here are some stats from my router:

Uptime: 0 days, 11:36:46

DSL Type: ITU-T G.992.3

Bandwidth (Up/Down) [kbps/kbps]: 77 / 913

Data Transferred (Sent/Received) [MB/GB]: 284,16 / 1,99

Output Power (Up/Down) [dBm]: 11,2 / 0,0

Line Attenuation (Up/Down) [dB]: 60,4 / 60,5

SN Margin (Up/Down) [dB]: 5,1 / 1,5

System Vendor ID (Local/Remote): TMMB / ----

Chipset Vendor ID (Local/Remote): BDCM / IFTN

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): -

Error Seconds (Local/Remote): 212 / 0

FEC Errors (Up/Down): 0 / 4.940.991

CRC Errors (Up/Down): 16 / 2.112

HEC Errors (Up/Down): 17 / 20.524


First I blamed Christmas and all these new tablets and smartphones getting connected but it taking too long now.
Any help?
4 REPLIES
novak100
Newbie
Posts: 6
Registered: 28-12-2012

Re: Slow DSL since last week .... only 70kB/s

more tests I ran:
PLUSNET site says:
Estimated line speed:
11Mb (This may vary between 6.5Mb and 15Mb) - Checked on 2012-11-16 13:41:05
Current line speed:
11 Mb

http://www.speedtester.bt.com/
Download speed achieved during the test was - 0.63 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-1 Mbps.
IP Profile for your line is - 0.81 Mbps

http://www.speedtest.net
Download: 0.81 Mbps
Upload: 0.04 Mbps

This is ridiculous - even my phone can get better results.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Slow DSL since last week .... only 70kB/s

Hi novak100,
Welcome to the community forum Smiley
How are your speeds this morning, I can see that there was a big dip in your speed on the 23rd but it has seems to have jumped back up to what it was?
Chris
Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: Slow DSL since last week .... only 70kB/s

How do you connect to your router, wired or wireless? If it is wireless you need to run a test wired to establish whether it is the wireless connection which is slow or the internet connection.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
novak100
Newbie
Posts: 6
Registered: 28-12-2012

Re: Slow DSL since last week .... only 70kB/s

Hi
seems to be working fine now but...
Yesterday during night time I was testing router against master socket and results were the same. I unscrewed front pane and tested against test socket - same again.
Then I accidentally disconnected cables from master socket to front pane and for some strange reason internet started working faster. Honestly, confused.com I am right now Smiley
But hey, speed is back to 10.5mb/s
I only have to figure it out how to properly connect cables to front pane as there are about 10 different ones there.