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Slow Broadband

chris2005
Grafter
Posts: 74
Registered: 05-08-2010

Slow Broadband


Hi All
I am having problems with my broadband speed .
It has bee running great since I got the last fault fixed but the last couple of days it has starting playing up with speeds on about 400 kbps
Please can you check it out for me.

System Up Time 03:09:50
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 135209 182391 0 1846 15344 03:09:26
LAN 10M/100M 62425 51561 0 4125 965 03:09:46
WLAN 11M/54M 118354 85302 0 11417 988 03:09:36
ADSL Link Downstream Upstream
Connection Speed 4000 kbps 448 kbps
Line Attenuation 50 db 13.5 db
Noise Margin 5 db 20 db
Chris2005
14 REPLIES
chris2005
Grafter
Posts: 74
Registered: 05-08-2010

Re: Slow Broadband


Today 20:01 196 kbps (24.5kB/s) 369 kbps (46.1kB/s)
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Slow Broadband

Hi chris2005,
Please can you run a BT speed test at http://www.speedtester.bt.com and paste the results in here? Also have you noticed whether or not the line drops, and if so does it still drop with the router in the master socket and all other items removed from the line?
chris2005
Grafter
Posts: 74
Registered: 05-08-2010

Re: Slow Broadband

Hi Mat
I removed everything apart from my pc from router, plugged router into test socket but still have slow speeds.
when I try and do the BT tester it keeps coming back with error.
    FAQ

The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.

Regards
Chris
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Slow Broadband

Hi Chris,
I've tested the line and can see there's an LTB fault still present so I'll pass this back to our faults team for more investigation (an LTB fault means your line is in sync below the fault threshold rate that was set on your line during the initial 10 day training period).
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Slow Broadband

Apologies, I hadn't realised the previous fault was with the phone line - please can you raise this to us via http://faults.plus.net so we can have a look? You've already done the majority of tests there so it should only take a few minutes to run through.
chris2005
Grafter
Posts: 74
Registered: 05-08-2010

Re: Slow Broadband

Matt
I will get a new router tomorrow and check that first as my router is pretty old  ( Netgear DG834G V1 )
Regards
Chris
chris2005
Grafter
Posts: 74
Registered: 05-08-2010

Re: Slow Broadband

Matt
I am still waiting on my new router,
Do you know when fibre optic broadband will be available in my area  .
Thanks
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Slow Broadband

HI chris2005,
I've done a bit of digging around and it doesn't look like there is currently any dates for an upgrade to fibre on your exchange.
Jojo Smiley
chris2005
Grafter
Posts: 74
Registered: 05-08-2010

Re: Slow Broadband

Hi Jojo,
I have reported a fault with my broadband as I am only getting speeds of 400 kbps,
It is similar to the fault I had last time which you rest my line and then the fault disapeared.
Nothing has been changed on my setup apart from buying a different router to try and fix the problem.
I have a message to arrange a call from an engineer to check my home wiring but its hard for me to get time off work for this.
Can you please check from your end as you sorted out the problem last time .
Thanks
Chris2005
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Slow Broadband

Hi chris2005,
As our faults team have been testing this and deemed that you need an engineer then I would go with that. If it was something they could have done from this end then they would have done it.
Jojo Smiley
chris2005
Grafter
Posts: 74
Registered: 05-08-2010

Re: Slow Broadband

Hi JoJo
The engineer is due to call today but now this morning the broadband is working fine ,
I dont no if something has been fixed already but its been very slow for a week or so .
Date Download Speed Upload Speed 
Today 08:29 2724 kbps (341kB/s) 256 kbps (32kB/s) Share
Monday 08:35 513 kbps (64.1kB/s) 369 kbps (46.1kB/s) Share
Mar 20, 20:01 196 kbps (24.5kB/s) 369 kbps (46.1kB/s) Share
Feb 15, 20:31 131 kbps (16.4kB/s) 376 kbps (47kB/s)

Regards
Chris2005
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Slow Broadband

That's typical isn't it. I'd just let the engineer come all the same.
Jojo Smiley
chris2005
Grafter
Posts: 74
Registered: 05-08-2010

Re: Slow Broadband

HI Jojo
All sorted now  Smiley
Thanks
Chris2005
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Slow Broadband

HI Chris2005,
Thanks for letting us know,
Jojo Smiley