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Slow Broadband

Nigel60
Grafter
Posts: 27
Registered: 19-01-2014

Slow Broadband

Last week I returned from a 5 week period away. During that period I had my router switched off. When I switched it back on I had frequent disconnections, when it finally settled I was only getting 283kb/s downstream and 444 kb/s upstream. Before going away I was getting 6-7mb/s downstream.
I have tried 2 routers, and am currently using my Billion 7800N cabled.
I raised a question (#80114799) on Monday morning, and have had no communication back. Could someone please look in to this, as a connection at the above speeds is useless!
BT Test Results  
1. Best Effort Test: -provides background information.
Download  Speed
0.18 Mbps

0 Mbps 0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.18 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.36 Mbps

0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.36Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance. 
Billion 7800 Stats
ADSL Status
Parameters
DSP Firmware Version A2pB025f.d22k
DMT Status No Defect
Operational Mode ADSL2+
Upstream 444
Downstream 283
SNR Margin(Upstream) 31.9
SNR Margin(Downstream) 13.9
Line Attenuation(Upstream) 20.3
Line Attenuation(Downstream) 38.0
7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,491
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Slow Broadband

Hi Nigel60,
Sorry you've not heard anything back on your ticket about this yet. I can see that the connection has been much more stable over the last 22+hours so I've submitted an SNR reset for you.
You should start to see some improvement within the next few hours.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Nigel60
Grafter
Posts: 27
Registered: 19-01-2014

Re: Slow Broadband

Thank you for that, the downstream has already gone up to 9431kb/s. However the uploadspeed would appear to have been capped again (443 kp/s), could you please arrange for it to be uncapped again, as it was before I went away.
Thanks in advance
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Slow Broadband

Hi there, it's still uncapped, not sure what's happening to keep it at 448k at the moment - if it's not improved when the SNR reset has finished going through we could always try a second one, just in case that side of things didn't take. Should be able to do that after the weekend if it's not improved.
Nigel60
Grafter
Posts: 27
Registered: 19-01-2014

Re: Slow Broadband

hi
had a relatively stable weekend, just a couple of drops, one on Saturday during a thunderstorm. Each reset the upload speed has come back at 443 KB/s, could you please try and do the reset from your end again.

Thanks
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Slow Broadband

That's been requested for you, hope it improves things - should take effect within 4 hours or so, please let us know.
Nigel60
Grafter
Posts: 27
Registered: 19-01-2014

Re: Slow Broadband

Just a quick  update, my download speed is now good, and stable, but upload is still stuck at 443Kb/s. Could you have another look at the upload speed from your end?
Regards
Nigel
BT Test Results
1. Best Effort Test: -provides background information.
Download  Speed
7.26 Mbps

0 Mbps 21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 7.26 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 8.53 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.38 Mbps

0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.38Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Billion 7800n router stats
ADSL Status
Parameters
DSP Firmware Version A2pB025f.d22k
DMT Status No Defect
Operational Mode ADSL2+
Upstream 443
Downstream 9675
SNR Margin(Upstream) 28.5
SNR Margin(Downstream) 5.3
Line Attenuation(Upstream) 20.4
Line Attenuation(Downstream) 38.5
Nigel60
Grafter
Posts: 27
Registered: 19-01-2014

Re: Slow Broadband

Good news, upload speed has gone up, thanks if Plusnet helped if not thanks for your help in general.
ADSL Status
Parameters
DSP Firmware Version A2pB025f.d22k
DMT Status No Defect
Operational Mode ADSL2+
Upstream 1192
Downstream 9751
SNR Margin(Upstream) 5.9
SNR Margin(Downstream) 6.7
Line Attenuation(Upstream) 20.4
Line Attenuation(Downstream) 38.5