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Slow Broadband

Fletch79
Grafter
Posts: 32
Registered: 14-03-2013

Slow Broadband

Good morning,
Been noticing i have a slightly slow connection over the last few days.
Usually Getting constant download speed of ~700kb/Second on usenet, this has dropped to ~400KB/Second
So I've run a BT Speed test (attached) for some reason i could not perform test 3 even after changing my username in my router
And i've got the stats from my router(also attached)
I've just changed my router settings to allow the TBB Meter again

It looks like my 6.8ish connection is running at 4.5ish
My Router is a Draytek Vigor 2710Vn
Where do i look now?
15 REPLIES
Fletch79
Grafter
Posts: 32
Registered: 14-03-2013

Re: Slow Broadband

So i've seen a reduction of a third ... but BT says that is still fine?
Fletch79
Grafter
Posts: 32
Registered: 14-03-2013

Re: Slow Broadband

Was Anything done at plusnets end last night?
It appears my connection took a step change about 1.30 am and is ALMOST back to where it was!
Community Veteran
Posts: 26,531
Thanks: 769
Fixes: 9
Registered: 10-04-2007

Re: Slow Broadband

Did you check if the current line speed on the portal matched the IP Profile reported by the BT diagnostic test? It was probably a delay in that updating that was holding you back.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
Community Gaffer
Posts: 5,005
Thanks: 273
Fixes: 4
Registered: 04-04-2007

Re: Slow Broadband

Yep, bingo:
Date BT Product Profile Event
2013-10-09 18:22:12 WBC MAX24 mb/s (ADSL2+ Annex A) 448kbit/s Upstream Generic Speed 6000 No Time OutSpeed update by Delta Report
2013-10-05 04:11:20 WBC MAX24 mb/s (ADSL2+ Annex A) 448kbit/s Upstream Generic Speed 4300 No Time Out Speed update by Delta Report
2013-10-01 18:09:35 WBC MAX24 mb/s (ADSL2+ Annex A) 448kbit/s Upstream Generic Speed 6200 No Time Out Speed update by Delta Report
2013-09-30 20:59:15 WBC MAX24 mb/s (ADSL2+ Annex A) 448kbit/s Upstream Generic Speed 5900 No Time Out Speed update by Delta Report
2013-09-14 18:08:16 WBC MAX24 mb/s (ADSL2+ Annex A) 448kbit/s Upstream Generic Speed 6200 No Time Out Speed update by Delta Report
2013-09-06 19:54:25 WBC MAX24 mb/s (ADSL2+ Annex A) 448kbit/s Upstream Generic Speed 6100 No Time Out Speed update by Delta Report

Kelly Dorset
Broadband Service Manager
Community Veteran
Posts: 26,531
Thanks: 769
Fixes: 9
Registered: 10-04-2007

Re: Slow Broadband

Capped upload I see!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Fletch79
Grafter
Posts: 32
Registered: 14-03-2013

Re: Slow Broadband

Which was supposed to be lifted in Feb!
dick:quote
Community Gaffer
Community Gaffer
Posts: 5,005
Thanks: 273
Fixes: 4
Registered: 04-04-2007

Re: Slow Broadband

Yeah, you requested it in Feb on Ticket: 67197335.  One of the DC guys or Dave will place the uncap for you.
Kelly Dorset
Broadband Service Manager
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Slow Broadband

That's been placed for you, not sure when it changed to capped as the data doesn't go far enough back.
It will complete tomorrow.
Edit -
Can you post your router stats, the order I placed failed as it's already showing you as having an uncapped upload.
Community Gaffer
Community Gaffer
Posts: 5,005
Thanks: 273
Fixes: 4
Registered: 04-04-2007

Re: Slow Broadband

The BT supplier product is our system probably hasn't been updated to match.... and because I pasted it... confusion!
Kelly Dorset
Broadband Service Manager
Martin99
Newbie
Posts: 5
Registered: 10-10-2013

Re: Slow Broadband

Quote from: Kelly
Date BT Product Profile Event
2013-10-09 18:22:12 WBC MAX24 mb/s (ADSL2+ Annex A) 448kbit/s Upstream Generic Speed 6000 No Time OutSpeed update by Delta Report


Quote from: Fletch79
Quote from: jelv
Capped upload I see!

Which was supposed to be lifted in Feb!


I've been with PN a week or so, and have been very disappointed with my upstream speeds. Had ~1400kbps with old ISP (yes, Annex M, I know). I thought 443kbps with PN was so low I raised it as a speed fault ! (Question #75619131.)
(Looks like I should have come on here, first.)
Now I see that it looks like part of the standard profile? Explains why my upstream noise margins are now ~28.5 vs ~6 dB before.
Is there anything I can do to get this raised (as implied by Fletch's comment), or will the fault I've logged trigger this off anyway?
cheers, Martin
PS apart from this, pretty pleased with the service so far, in case anyone's wondering.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Slow Broadband

@Martin99
I've placed an order to uncap your upload, this will complete tomorrow for you and should see your upload move to around 1Mb/s.
Community Veteran
Posts: 26,531
Thanks: 769
Fixes: 9
Registered: 10-04-2007

Re: Slow Broadband

Why after all this time are you still provisioning customers on capped upload?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Martin99
Newbie
Posts: 5
Registered: 10-10-2013

Re: Slow Broadband

Quote from: chrispurvey
@Martin99
I've placed an order to uncap your upload, this will complete tomorrow for you and should see your upload move to around 1Mb/s.

Fab, thanks.
Great service.
cheers, Martin
Community Gaffer
Community Gaffer
Posts: 5,005
Thanks: 273
Fixes: 4
Registered: 04-04-2007

Re: Slow Broadband

Quote from: jelv
Why after all this time are you still provisioning customers on capped upload?

We haven't changed the system yet.  It's on the list to do.
Kelly Dorset
Broadband Service Manager