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Slow Broadband

elisabethc
Hooked
Posts: 9
Registered: ‎10-10-2018

Slow Broadband

‎10-04-2019 11:14 AM

Hi have slow broadband registering 0.75mb download today.This is not due to dropouts or anything can anyone look at my numbers and see if anything can be done.This has been going on for a week or so.

thankyou

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MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,906
Thanks: 1,522
Fixes: 479
Registered: ‎01-01-2012

Re: Slow Broadband

‎10-04-2019 1:19 PM

Thanks for getting in touch.

I'm sorry to hear that your speeds are slow.

We've tested your line and we can't see any cause for this.

Can you confirm if you've been testing over a wired or wireless connection?

If wireless can you try a wired connection to see if this has the same issue?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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