Prior to moving to Plusnet in July I had a fairly stable broadband connection, not super fast, not brilliant but fit for use. Ever since I was migrated over (and disconnected for a week...) it has been appalling.
The speed checks indicate the download speed is OK, but the upload seems very slow and has a high PING results. However I am not techy, we are constantly getting a helpful neighbour over to check everything and I can't keep doing it.
He says that (and I apologise if it doesn't make sense because I misunderstood what he said) that my broadband is reaching a local server in Sheffield fine but then is not reaching out to the web effectively and here is the problem.
My question PlusNet, is how long does it take you to actually deal with a fault? My ticket has been raised a week last Thursday, and I have had very little feedback except when I push you. I cannot keep calling and waiting 45 mins to speak to a general customer service advisor who just updates notes. Some days we cannot even connect to the internet, other days Instagram, U-tube, SKPE won't work at all, some days nothing in the house works. We have no mobile phone signal in the house so use a Vodaphone Sure Signal service to get mobile calls, this hasn't worked properly since July.
What is going on and how long will it be before any progress is made with my fault? PlusNet resource issues don't seem to be improving in the months I have been a customer.
