Slow Broadband
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- Re: Slow Broadband
Slow Broadband
09-10-2013 10:47 AM
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Been noticing i have a slightly slow connection over the last few days.
Usually Getting constant download speed of ~700kb/Second on usenet, this has dropped to ~400KB/Second
So I've run a BT Speed test (attached) for some reason i could not perform test 3 even after changing my username in my router
And i've got the stats from my router(also attached)
I've just changed my router settings to allow the TBB Meter again
It looks like my 6.8ish connection is running at 4.5ish
My Router is a Draytek Vigor 2710Vn
Where do i look now?
Re: Slow Broadband
09-10-2013 5:36 PM
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Re: Slow Broadband
10-10-2013 7:22 AM
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It appears my connection took a step change about 1.30 am and is ALMOST back to where it was!
Re: Slow Broadband
10-10-2013 9:51 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Slow Broadband
10-10-2013 11:55 AM
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Date | BT Product | Profile | Event |
2013-10-09 18:22:12 | WBC MAX24 mb/s (ADSL2+ Annex A) 448kbit/s Upstream | Generic Speed 6000 No Time Out | Speed update by Delta Report |
2013-10-05 04:11:20 | WBC MAX24 mb/s (ADSL2+ Annex A) 448kbit/s Upstream | Generic Speed 4300 No Time Out | Speed update by Delta Report |
2013-10-01 18:09:35 | WBC MAX24 mb/s (ADSL2+ Annex A) 448kbit/s Upstream | Generic Speed 6200 No Time Out | Speed update by Delta Report |
2013-09-30 20:59:15 | WBC MAX24 mb/s (ADSL2+ Annex A) 448kbit/s Upstream | Generic Speed 5900 No Time Out | Speed update by Delta Report |
2013-09-14 18:08:16 | WBC MAX24 mb/s (ADSL2+ Annex A) 448kbit/s Upstream | Generic Speed 6200 No Time Out | Speed update by Delta Report |
2013-09-06 19:54:25 | WBC MAX24 mb/s (ADSL2+ Annex A) 448kbit/s Upstream | Generic Speed 6100 No Time Out | Speed update by Delta Report |
Ex-Broadband Service Manager
Re: Slow Broadband
10-10-2013 1:02 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Slow Broadband
10-10-2013 2:53 PM
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dick:quote
Re: Slow Broadband
10-10-2013 3:29 PM
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Ex-Broadband Service Manager
Re: Slow Broadband
10-10-2013 3:32 PM
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It will complete tomorrow.
Edit -
Can you post your router stats, the order I placed failed as it's already showing you as having an uncapped upload.
Re: Slow Broadband
10-10-2013 3:40 PM
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Ex-Broadband Service Manager
Re: Slow Broadband
10-10-2013 4:52 PM
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Quote from: Kelly
Date BT Product Profile Event 2013-10-09 18:22:12 WBC MAX24 mb/s (ADSL2+ Annex A) 448kbit/s Upstream Generic Speed 6000 No Time Out Speed update by Delta Report
Quote from: Fletch79
Quote from: jelv Capped upload I see!
Which was supposed to be lifted in Feb!
I've been with PN a week or so, and have been very disappointed with my upstream speeds. Had ~1400kbps with old ISP (yes, Annex M, I know). I thought 443kbps with PN was so low I raised it as a speed fault ! (Question #75619131.)
(Looks like I should have come on here, first.)
Now I see that it looks like part of the standard profile? Explains why my upstream noise margins are now ~28.5 vs ~6 dB before.
Is there anything I can do to get this raised (as implied by Fletch's comment), or will the fault I've logged trigger this off anyway?
cheers, Martin
PS apart from this, pretty pleased with the service so far, in case anyone's wondering.
Re: Slow Broadband
10-10-2013 5:33 PM
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I've placed an order to uncap your upload, this will complete tomorrow for you and should see your upload move to around 1Mb/s.
Re: Slow Broadband
10-10-2013 5:48 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Slow Broadband
10-10-2013 6:03 PM
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Quote from: chrispurvey @Martin99
I've placed an order to uncap your upload, this will complete tomorrow for you and should see your upload move to around 1Mb/s.
Fab, thanks.
Great service.
cheers, Martin
Re: Slow Broadband
10-10-2013 6:15 PM
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Quote from: jelv Why after all this time are you still provisioning customers on capped upload?
We haven't changed the system yet. It's on the list to do.
Ex-Broadband Service Manager
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