Slow Broadband Speeds

[#1]

hello,

I have been experiencing slow broadband speeds.

16/07/2019 17:07

Download Speed (Mbps): 4.56

Upload Speed (Mbps) : 0.42

Ping Latency (ms): 1458

19/07/2019 17:11

Download Speed (Mbps): 2.32

Upload Speed (Mbps) : 0.34

Ping Latency (ms): 1534

22/07/2019 11:50

Download Speed (Mbps): 4.48

Upload Speed (Mbps) : 0.39

Ping Latency (ms): 1462

22/07/2019 12:05

I had broadband at a previous address, postcode  [Removed] and was achieving speeds of up to 15mbps from the same exchange and simular distance could you ensure that my broadband profile is up to date.

Moderators Note: Personal information removed

[#2]

what estimated speed does https://www.dslchecker.bt.com/adsl/adslchecker.welcome give?

[#3]

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate(Mbps)		Downstream Handback Threshold(Mbps)	WBC FTTC Availability Date	WBC SOGEA Availability Date	Left in Jumper
	High	Low	High	Low
VDSL Range A (Clean)	80	73	20	19	67	Available	Available	--
VDSL Range B (Impacted)	80	71.4	20	19	66	Available	Available	--
Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate(Mbps)		Downstream Range(Mbps)	WBC FTTP Availability Date
FTTP on Demand	330		30		--	Available	--	--
ADSL Products	Downstream Line Rate(Mbps)		Upstream Line Rate(Mbps)		Downstream Range(Mbps)	Availability Date		Left in Jumper
WBC ADSL 2+	Up to 3		--		2 to 4	Available	--	--
ADSL Max	Up to 1		--		0.75 to 2.5	Available	--	--
WBC Fixed Rate	0.5		--		--	Available	--	--
Fixed Rate	0.5		--		--	Available	--	--
Observed Speeds	VDSL		ADSL
Max Observed Downstream Speed (Mbps)	--		5.04
Max Upstream Observed Speed (Mbps)	--		0.8
Observed Date	--		2019-04-30
Other Offerings						Availability Date
VDSL Multicast	--		--		--	Available	--	--
ADSL Multicast	--		--		--	Available	--	--
Premise environment	Status
Bridge Tap	U
VRI	N
NTEFaceplate	N
Last Test Date	03-07-2019

[#4]

Hi @dcdsmith89,

Thank you for getting in touch. I've checked and your current speed is slightly above the estimates for your current property. The estimated speed at the property is 2-4mbps.

[#5]

Hello,

At my previous address in the same area I had speeds up to 15mbps why is there such a big difference?

[#6]

The speed of ADSL broadband is related to the length of cable between your property and your local telephone exchange, which could be taking a totally different route to that at your previous address. If you're really unlucky it could also use aluminium cored cable.. You can get a very good speed on fibre. Why nor take the hit and upgrade?

[#7]

Hi @dcdsmith89,

It's difficult to determine exactly why the speed estimate is lower than it was at your previous property but it's likely to be down to factors such as the distance between the cabinet and the exchange, the cabinet and your property and the material that the line is made from.

As @Baldrick1 has mentioned, it might be worth looking into fibre broadband if you require a faster speed. You'd be able to get speeds of up to 40mbps or up to 80mbps, depending on which package you went from. Our customer options team are the best people to discuss this with as they have access to our offers for existing customers. Their direct number is 0800 013 2632 and they are open between the following hours:

Monday - Friday: 08:00 - 20:00
Saturday: 09:00 - 19:00
Sunday: 09:00 - 18:00