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Slow Broadband Speeds

FIXED
Beermonsta
Grafter
Posts: 36
Thanks: 2
Registered: 08-09-2015

Slow Broadband Speeds

Morning!

 

I have just noticed a sharp drop in speeds again from my normal top rate of 812kb/s right down to 102kb/s this morning, could you reset the line or something before I have to ring OR once again please?

 

Thanks In Advance 

Glenn Smiley

3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Slow Broadband Speeds

Fix

Resetting the line is useful if the SNR has increased or similar, however your line is still connected at a good rate:

  Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 18.1 33.5
SNR Margin: 6.5 5.8
Errored Seconds: 0 0
HEC Errors: 0  
Cell Count: 11058874 45250870
Speed: 1183 9463

 

Can you run a BT Speedtest for me, ensuring you do the further diagnostics test after the first one completes. This stores the results on the supplier system and allows us to use this to report the fault.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Beermonsta
Grafter
Posts: 36
Thanks: 2
Registered: 08-09-2015

Re: Slow Broadband Speeds

Thanks Chris,

 

My line has returned to its previous speeds, I rebooted my router  (just in-case!), ive also just completed the BTWholesale speed test aswell for the suppliers records.

 

Thanks again

Glenn Smiley

Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Slow Broadband Speeds

Good to hear, thanks for letting us know. However I didn't reset the line Wink

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff