Slow BB, dropping , High SNR. Again......
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- Slow BB, dropping , High SNR. Again......
Slow BB, dropping , High SNR. Again......
30-07-2013 8:38 AM
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Can some one look at this and send out an engineer like I requested in the fault online ticket.
Roll on January!
Re: Slow BB, dropping , High SNR. Again......
30-07-2013 12:32 PM
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Quote I raised a fault but have been told that I have to pay for anything if it's a fault with internal cabling,
This is exactly the same for each fault raised where an engineer visit is booked, please don't take that us as trying to state that is the issue in hand and we do appreciate it's not likely to be the issue.
I can see you've replied to our request on the ticket for dates for an engineer visit earlier today so our faults team will get that booked in for you and respond ASAP.
Adam
Re: Slow BB, dropping , High SNR. Again......
30-07-2013 2:19 PM
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Re: Slow BB, dropping , High SNR. Again......
30-07-2013 2:28 PM
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the profile BT have is 1.25Mbps. whilst my connection rate at my end is 1.7.
Re: Slow BB, dropping , High SNR. Again......
30-07-2013 4:32 PM
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Quote I away from Friday until November so anytime before then would be great.
I'll take a look now for you.
Quote Also can I request an SNR reset too as my profile is not the same at both ends.
Sorted, that just needed a profile update rather than an SNR reset.
Re: Slow BB, dropping , High SNR. Again......
30-07-2013 4:51 PM
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Your DSL Connection Rate :1.76 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.25 Mbps
Re: Slow BB, dropping , High SNR. Again......
30-07-2013 4:57 PM
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To clarify the 1.25mbps profile matches that on our suppliers systems. From what I can see 1.76mbps relates to the synch speed and as such the profile is set appropriately at 88.2% of that.
Adam
Re: Slow BB, dropping , High SNR. Again......
30-07-2013 5:08 PM
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Re: Slow BB, dropping , High SNR. Again......
30-07-2013 5:08 PM
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Quote from: _Adam_Walker_ I've just booked an appointment for you and have updated your ticket.
To clarify the 1.25mbps profile matches that on our suppliers systems. From what I can see 1.76mbps relates to the synch speed and as such the profile is set appropriately at 88.2% of that.
Adam
I have had it higher than this before though. Also with my attenuation I calculate that this is 4.3 km From the exchange so my ip profile for 20CN should be 2000Kbps or 2.0Mbps not 1.25Mbps or 1250Kbps.
Re: Slow BB, dropping , High SNR. Again......
01-08-2013 4:26 PM
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- Slow BB, dropping , High SNR. Again......