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Sloooow broadband

rneilg
Grafter
Posts: 43
Registered: 28-10-2007

Sloooow broadband

Hi, can anyone advise please. I have been getting connection speeds of around half a meg for the last few days. Internet is almost unusable!
Thanks
Neil
4 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Sloooow broadband

Please provide the information requested here http://community.plus.net/forum/index.php/topic,96155.0.html
rneilg
Grafter
Posts: 43
Registered: 28-10-2007

Re: Sloooow broadband

Hi, thanks for the quick reply, here are the stats:-
DSL Connection
Link Information


Uptime: 0 days, 0:55:34

DSL Type: ITU-T G.992.5

Bandwidth (Up/Down) [kbps/kbps]: 888 / 9,687

Data Transferred (Sent/Received) [MB/MB]: 7.66 / 51.86

1. Best Effort Test:  -provides background information.
Download  Speed
0.53 Mbps

0 Mbps 21 Mbps
Max Achievable Speed
Download speed achieved during the test was - 0.53 Mbps
For your connection, the acceptable range of speeds  is 4 Mbps-21 Mbps.
IP Profile for your line is - 8.55 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.44 Mbps

0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed  achieved during the test was - 0.44Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Estimated line speed:
6Mb (This may vary between 4Mb and 8Mb) - Checked on 2014-02-25 12:35:57
Current line speed:
0.6 Mb
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Sloooow broadband

The last line is why you are seeing the problem - it should be 8.5Mb
I suggest phoning in and asking them to update the Plusnet copy of the IP profile
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Sloooow broadband

Hi rneilg,
If you're still seeing problems, especially with any disconnections, can you run our Fault Checker at http://faults.plus.net so our Faults Team can take a look over things for you?
Chris Pettitt
Cloud Environments Engineer