Skype issues - slow upload the cause?
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- Re: Skype issues - slow upload the cause?
Skype issues - slow upload the cause?
19-03-2015 9:47 AM
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BT Wholesale Broadband Performance Test
Broadband Speed Test Results
Download speed : 14.54 Mbps
Upload speed : 0.44 Mbps
Ping latency : 61.38 ms
======================
Line stats:
DSL Connection
Link Information
Uptime: 0 days, 20:00:38
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.009 / 17.657
Data Transferred (Sent/Received) [MB/GB]: 794,41 / 1,99
Output Power (Up/Down) [dBm]: 12,9 / 0,0
Line Attenuation (Up/Down) [dB]: 10,2 / 29,5
SN Margin (Up/Down) [dB]: 9,8 / 6,4
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 17 / 0
Loss of Signal (Local/Remote): 2 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 364 / 11
FEC Errors (Up/Down): 682 / 16.934.953
CRC Errors (Up/Down): 7 / 468
HEC Errors (Up/Down): 5 / 12.785
Re: Skype issues - slow upload the cause?
19-03-2015 10:43 AM
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The reported UL speed does not seem to reflect the US synch speed. The additional test will indicate the US profile speed.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Skype issues - slow upload the cause?
19-03-2015 10:54 AM
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---------
1. Best Effort Test: -provides background information.
Download Speed
14.99 Mbps
0 Mbps 21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 14.99 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 15.74 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.16 Mbps
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.16Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Re: Skype issues - slow upload the cause?
19-03-2015 12:41 PM
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Re: Skype issues - slow upload the cause?
19-03-2015 6:58 PM
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These are new tests with the wired connection - the issues have all been whilst connected via Ethernet cable:
DSL Connection
Link Information
Uptime: 0 days, 4:04:16
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.164 / 17.866
Data Transferred (Sent/Received) [MB/MB]: 51,93 / 375,94
Output Power (Up/Down) [dBm]: 11,9 / 0,0
Line Attenuation (Up/Down) [dB]: 10,1 / 29,0
SN Margin (Up/Down) [dB]: 6,4 / 6,1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 107 / 0
FEC Errors (Up/Down): 0 / 94.829
CRC Errors (Up/Down): 0 / 140
HEC Errors (Up/Down): 0 / 2.570
=============
FAQ
Results Image not loaded
1. Best Effort Test: -provides background information.
Download Speed
15.06 Mbps
0 Mbps 21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 15.06 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 15.76 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.84 Mbps
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.84Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
==================
If you need any more details please let me know
Many thanks
Re: Skype issues - slow upload the cause?
19-03-2015 7:16 PM
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Quote from: gazp Upload speed achieved during the test was - 0.16Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Quote from: gazp Upload speed achieved during the test was - 0.84Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
It is clear that the wired connection is fully exploiting the available US profile, where as over WiFi it is not. This rather points to a WiFi performance problem.
Is your router set to auto channel selection? Selecting a manual channel might be beneficial, there is a useful WiFi optimisation guide in the Help and Support section of the user portal. Also inSIDDer (V3) is a useful tool for examining the local WiFi stations and channel utilisation.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Skype issues - slow upload the cause?
27-03-2015 10:19 AM
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Seems my upload speed is down on what I'm used to (usually hovers around the 1Mps mark, so great for skype calls):
Link Information
Uptime: 0 days, 0:16:38
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.152 / 19.438
Data Transferred (Sent/Received) [MB/MB]: 125,14 / 73,01
Output Power (Up/Down) [dBm]: 12,1 / 0,0
Line Attenuation (Up/Down) [dB]: 10,1 / 28,5
SN Margin (Up/Down) [dB]: 6,3 / 3,4
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 2.642.887
CRC Errors (Up/Down): 20 / 0
HEC Errors (Up/Down): 9 / 0
-------------
Results Image not loaded
1. Best Effort Test: -provides background information.
Download Speed
16.11 Mbps
0 Mbps 21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 16.11 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 17.15 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.59 Mbps
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.59Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Re: Skype issues - slow upload the cause?
28-03-2015 10:06 AM
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That US speed test is way below the synch speed, as is the BT US profile. Any ideas please?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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- Re: Skype issues - slow upload the cause?