Skype / VOIP
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Skype / VOIP
20-08-2014 11:44 AM
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I occasionally work from home and with both Skype and Lync I tend to get variable voice quality. I can always make calls but occasionally in the middle of one my recipient will state that my voice is breaking up, and I get red signal bars showing on screen. It usually clears itself after a short while. It can be annoying, particularly if I'm talking to a client.
My setup:
8Mb ADSL Max (unlimited) - my IP Profile is 7.15 and I normally get in the region of 6.72 down and around 0.34 up
Netgear DG834PN set to modem only mode
Asus RT-N66u router
If it helps I am 388m from the cabinet!
When using Skype my PC is wired directly to the modem. I use Lync on my work laptop, which is located on my desk about 2 feet from the modem, to which I connect wirelessly (usually on 5GHz). Both PC and laptop run Windows 7.
Is there anything I can do to stabilise the signal or prioritise traffic so I don't get these glitches? I don't really suffer from many other internet problems and this particular one seems independent of other people's usage at the time (e.g. it can happen when I'm alone in the house).
Any help greatly appreciated
Re: Skype / VOIP
20-08-2014 2:51 PM
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I've just checked your account and everything looks as expected.
The speed profile is set appropriately which means traffic management is working just fine.
You shouldn't need to but you might want to check if your router has QOS, if so try giving VOIP the highest possible priority.
Just wondering do you connect over WiFi or ethernet whilst doing this?
Re: Skype / VOIP
20-08-2014 5:01 PM
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Thanks for the reply. Skype is on the PC, which connects to the router via Ethernet cable. Lync is on the laptop, which is wireless (5Ghz), on the same desk as the router. Problems occur on both.
Haven't used the QoS function yet. Will give it try. Any specific recommendations?
Thanks
Re: Skype / VOIP
21-08-2014 9:19 AM
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It might be your upload speed that is an issue - https://support.skype.com/en/faq/FA1417/how-much-bandwidth-does-skype-need
Re: Skype / VOIP
21-08-2014 10:41 AM
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I thought it might be that, but I'm not even talking video calls (well, on Lync, anyway). According to that table 0.34 should be plenty enough for voice(unless there's a lot of fluctuations, I guess), shouldn't it? Could it be e.g. a noise issue or is it just an unavoidable consequence of ADSL Max?
21CN is an urban legend as far as my village is concerned. According to the Where and When website, we are due FTTC in the next 18 months, but even on that there are conflicting dates!
Re: Skype / VOIP
21-08-2014 11:00 AM
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It should be fine for voice - but as long as no one else is using your connection at the same time.
Do you have a static IP? It might be worth setting up a TBB Ping Monitor (http://www.thinkbroadband.com/ping) to monitor your line performance. You'll need to go to the Asus GUI and 'Firewall > Respond Ping Request from WAN > Yes' for it to work.
Re: Skype / VOIP
21-08-2014 11:05 AM
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Re: Skype / VOIP
21-08-2014 11:33 AM
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Red means it's pinging your router without response.
Re: Skype / VOIP
21-08-2014 12:10 PM
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Re: Skype / VOIP
21-08-2014 12:15 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Skype / VOIP
21-08-2014 12:42 PM
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Re: Skype / VOIP
21-08-2014 12:44 PM
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Is the Bitdefender a firewall on your PC or whole network?
Re: Skype / VOIP
21-08-2014 12:55 PM
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I'm assuming it's something to do with the traffic going through the separate DG834PN modem first, but as it's set to modem only mode I can't access the GUI to view or change settings
Re: Skype / VOIP
21-08-2014 1:58 PM
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In that mode it will just pass anything through, so that shouldn't be the problem. Did you have to change the 'respond to ping' setting on the router ? and if so does it need a restart for it to take effect ?
Quote but as it's set to modem only mode
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Skype / VOIP
21-08-2014 2:35 PM
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