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Sky go connection problems

FrancisDonnelly
Newbie
Posts: 4
Registered: ‎13-01-2015

Sky go connection problems

Is there an issue with sky go at the moment.  My android app says no connection even though there is. Using 3g the app works fine but not with plusnet. All other sites and apps working well.
4 REPLIES
FrancisDonnelly
Newbie
Posts: 4
Registered: ‎13-01-2015

Re: Sky go connection problems

An update my wife is having the same issues with her mobile and the plusnet connection. Her mobile on 3g is ok with sky go
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: ‎24-10-2013

Re: Sky go connection problems

Sky go (and other sky services) have issues.
if you go to the sky forums you'll see all about it.
FrancisDonnelly
Newbie
Posts: 4
Registered: ‎13-01-2015

Re: Sky go connection problems

Many thanks for the reply. I was confused as its working with other isps even at work today using another isp.
I will retry later and hope the issue is resolved by then
Superuser
Superuser
Posts: 6,974
Thanks: 1,003
Fixes: 61
Registered: ‎30-07-2007

Re: Sky go connection problems

There was a problem with Sky wrongly determining some PlusNet IP addresses as US based rather than UK. See here http://community.plus.net/forum/index.php/topic,130918.msg1175083.html#msg1175083 , this was affecting Now TV but could well be affecting Sky GO as well. Check if you have been assigned an IP from the affected range and if so, try disconnecting/reconnecting to get assigned a different IP.