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Sky download failure

robbiec3
Newbie
Posts: 3
Registered: ‎02-04-2014

Sky download failure

We move to Plusnet last night from Orange BB. We have a Sky+ HD box that was used quite extensively for catch up tv. However today we are unable to download any programmes, the reason given is
FAILED REC:HTTP_403_FORBIDDEN
Is this a Sky or Plusnet problem?
We are using a Technicolor TG582n Plusnet router.
Any help very much appreciated
   
5 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Sky download failure

Hi robbiec3,
Firstly welcome to our community forums, it seems your issue may be linked to this thread. If you can log into your router and click disconnect then connect this will hopefully solve it for you.
Let us know how you get on.
robbiec3
Newbie
Posts: 3
Registered: ‎02-04-2014

Re: Sky download failure

Hi Chris
Ran a speedtest, speedtest.net, last night which showed my isp as INFONET Services Corporation with an ip 146.200.3.29
Tonight after reading your reply, I did another speedtest with the same result ie INFONET ip 146.200.78.234 I then done a disconnect/ reconnect
I'm still with INFONET ip now 146.200.90.183
Robbie
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Sky download failure

They need to update the ARIN database records:
Quote
NetRange:      146.200.0.0 - 146.200.255.255
CIDR:          146.200.0.0/16
OriginAS:      AS6871
NetName:        PLUSNET1
NetHandle:      NET-146-200-0-0-1
Parent:        NET-146-0-0-0-0
NetType:        Direct Assignment
RegDate:        1991-02-28
Updated:        2013-08-29
Ref:            http://whois.arin.net/rest/net/NET-146-200-0-0-1
OrgName:        INFONET Services Corporation
OrgId:          INFO
Address:        2160 East Grand Avenue
City:          El Segundo
StateProv:      CA
PostalCode:    90245-1022
Country:        US
RegDate:
Updated:        2011-11-30
Ref:            http://whois.arin.net/rest/org/INFO
robbiec3
Newbie
Posts: 3
Registered: ‎02-04-2014

Re: Sky download failure

Hi All
This morning and another speed test and I'm still with INFONET, ip 146.200.35.131. The Sky box can now download Catch Up TV so at least my wife's happy.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Sky download failure

Hi robbiec3,
We're continuing work on getting the IP issue resolved. I'm glad that your Sky Box can download again now - apologies for the inconvenience caused.
Chris Pettitt
Cloud Environments Engineer