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Sky OnDemand Slow.

dragon2611
Grafter
Posts: 283
Registered: ‎20-10-2013

Sky OnDemand Slow.

Noticed for the past couple days Sky's on-demand services (Via the SkyHD box) have been extremely slow.
Usually I can select a HD show or movie and within less than 30 seconds it will have downloaded enough to start watching and the download will always keep ahead of playback but over the past couple of days it's been so slow that you actually have to go and do something else when you're waiting for it to download as either the STB won't let you play the content, or even if it does play it ends up stopping part way through as it hasn't gotten enough to continue.
Just wondering if anyone else has noticed similar?
Connection is FTTC syncing at 80/20, should have been plenty of free bandwidth the line itself
4 REPLIES
OllyM
Grafter
Posts: 36
Registered: ‎14-12-2013

Re: Sky OnDemand Slow.

I've noticed this on and off over the last week as well but it does seem sporadic - on Monday night I grabbed a HD show from Demand 5 and it downloaded reasonably fast, but over the weekend downloads were very slow.
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Sky OnDemand Slow.

Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Sky OnDemand Slow.

I've checked everything over on your line and everything appears fine from our side.
It might be worth contacting Sky to see if there are any known issues.
Chris Pettitt
Cloud Environments Engineer
TLE
Grafter
Posts: 109
Registered: ‎01-12-2009

Re: Sky OnDemand Slow.

I have been hit by this, taking over an hour to download a program which is 430MB.
They now seem to be suggesting that you need to update the firmware on your Sky Box. http://helpforum.sky.com/t5/On-Demand-Catch-Up-TV/on-demand-download-is-soooo-slow-when-internet-spe...
Sky Firmware update http://helpforum.sky.com/t5/Sky-HD-SkyHD-Sky-3D/Updating-the-software-on-your-Sky-HD/ta-p/1239020