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Sky On Demand & Firmware Update Thompson Router

ajrb202
Newbie
Posts: 1
Registered: ‎02-04-2014

Sky On Demand & Firmware Update Thompson Router

Hi All
I have recently had sky installed and have been having issues with Sky On Demand services. I have looked through the community support forums and it seems like its due to the firmware needing to be updated on my Thompson Router.
There is instruction on the help site of how to flash the routers firmware using Windows software but no resolution for mac users. I called Plusnet and i was told its not possible to update it (which is obviously a load of BS) and a few managers denied me support on the issue.
The technical support guy told me to post on here to get support from a different team. Can anyone help before i pull my hair out? Thanks
4 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Sky On Demand & Firmware Update Thompson Router

Hi
Have you tried this http://winebottler.kronenberg.org/ ?
It allows you to run Windows based programs on OS X.
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: ‎24-10-2013

Re: Sky On Demand & Firmware Update Thompson Router

i've use sky on demand on both old and new firmware on thomson router and it worked fine.
i think the firmware is not the issue here.
ps. i couldn't get mine updated on a mac so had to resort to using windows, and even then it was a chore as i had to fiddle quite a lot to get it done.
Stumpy21
Rising Star
Posts: 156
Thanks: 6
Fixes: 1
Registered: ‎13-06-2011

Re: Sky On Demand & Firmware Update Thompson Router

I thought that Plusnet could do a firmware update for you from their end remotely?
ajrb202 What firmware version do you have?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Sky On Demand & Firmware Update Thompson Router

Are you using the router we recently sent you?