Silver - Disconnections and slow speed
Thanks Oldjim 
@silver - I've just taken a look at your line and your line is what we called 'Banded'. This basically means that your line speeds have been lowered to try and keep your connection stable, that's why you might have noticed a fewer drops recently. Here's a graph of your connection:
<img src="http://community.plus.net/visualradius/generated/image14038582274119.png"/>
So that we can rule out a potential Internal Wiring issue, can you connect your router directly into your Test Socket as shown here: http://www.plus.net/support/broadband/master-socket-guide.shtml#whatsTest?
If the disconnections continue, connecting a different microfilter would also help.
@silver - I've just taken a look at your line and your line is what we called 'Banded'. This basically means that your line speeds have been lowered to try and keep your connection stable, that's why you might have noticed a fewer drops recently. Here's a graph of your connection:
<img src="http://community.plus.net/visualradius/generated/image14038582274119.png"/>
So that we can rule out a potential Internal Wiring issue, can you connect your router directly into your Test Socket as shown here: http://www.plus.net/support/broadband/master-socket-guide.shtml#whatsTest?
If the disconnections continue, connecting a different microfilter would also help.
If your socket looks like this, 
it should have a test port, revealed by unscrewing and removing the lower section, like this. 
If your master socket looks like this
then there are, as they say, no user serviceable parts inside.
it should have a test port, revealed by unscrewing and removing the lower section, like this. If your master socket looks like this
then there are, as they say, no user serviceable parts inside.
Hi Kevin
Chris did say the line had been 'banded' to lessen disconnections in his reply yesterday - does that make these figures unreliable?
Not sure when the banding took place which presumeably could affect the graph. The line has certainly been more reliable, if slow, since I joined the forum and raised the issue.
I understand this affects the speed so am I correct in thinking that raising another fault re slow speed might not be appropriate?
I must admit I find the Plusnet site very difficult to navigate re reporting problems. I raised a question with the support people, which I thought was the way to go, and as I said in my first post they simply told me to buy a new router from them! It was only when I discovered the forum that I realised more help might exist.
As for the pattern I am stumped on that one. No take-aways near by - a quiet residential street. The houses are small Victorian terraces (the list of routers when I put wi-fi on is very long) so I guess neighbours might be doing something at regular times that could be picked up in my house but that doesn't seem anything I can check. There is a mast at the top of the hill that is gradually getting more stuff put on it - when I first moved in it seemed to have nothing much on it now it resembles an overdressed xmas tree without the pretty lights! Again there is not much I can do about this. Go cable?
Prior to this problem I often lost connection on a Friday evening - I learnt not to play with the router/filter etc and wait until the next day when the connection would be back. Ditto Sundays were always iffy. I assumed it was volume of people using, not that I was particularly happy about it.
I was hoping to upgrade to an unlimited package with phone over the summer but am reluctant to do that while these problems still exist
Failed to get a new filter locally today so will have to try somewhere else next week. Can't believe I couldn"t find anywhere that sold them.
Any chance of an dummy level explanation on banding? Why would this mean that I would need PN intervention to get improvement from a new filter? What would they have to do?
Many thanks for all your help.
Silv
Chris did say the line had been 'banded' to lessen disconnections in his reply yesterday - does that make these figures unreliable?
Not sure when the banding took place which presumeably could affect the graph. The line has certainly been more reliable, if slow, since I joined the forum and raised the issue.
I understand this affects the speed so am I correct in thinking that raising another fault re slow speed might not be appropriate?
I must admit I find the Plusnet site very difficult to navigate re reporting problems. I raised a question with the support people, which I thought was the way to go, and as I said in my first post they simply told me to buy a new router from them! It was only when I discovered the forum that I realised more help might exist.
As for the pattern I am stumped on that one. No take-aways near by - a quiet residential street. The houses are small Victorian terraces (the list of routers when I put wi-fi on is very long) so I guess neighbours might be doing something at regular times that could be picked up in my house but that doesn't seem anything I can check. There is a mast at the top of the hill that is gradually getting more stuff put on it - when I first moved in it seemed to have nothing much on it now it resembles an overdressed xmas tree without the pretty lights! Again there is not much I can do about this. Go cable?
Prior to this problem I often lost connection on a Friday evening - I learnt not to play with the router/filter etc and wait until the next day when the connection would be back. Ditto Sundays were always iffy. I assumed it was volume of people using, not that I was particularly happy about it.
I was hoping to upgrade to an unlimited package with phone over the summer but am reluctant to do that while these problems still exist
Failed to get a new filter locally today so will have to try somewhere else next week. Can't believe I couldn"t find anywhere that sold them.
Any chance of an dummy level explanation on banding? Why would this mean that I would need PN intervention to get improvement from a new filter? What would they have to do?
Many thanks for all your help.
Silv
