Significantly variable download & upload speeds
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Significantly variable download & upload speeds
18-03-2014 3:08 PM
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My broadband goes through phases of been extremely slow before return back to 'normal' - this inn't linked to peak times as it happens randomly throughout the day.
Upload speeds are diabolical - I have a SureSignal phone booster from vodafone but this is now useless with the upload speeds I am getting.
Results here:
I repeated the test half an hour later (through BT wholesale this time) and got the following results:
Download speed (Mbps): 6.73
Upload speed: 0.02
Ping latency: 124.75
I've tried changing the router and replaced the splitter - neither of those have helped.
I've tried "Further Diagnostics" on BT Wholesale (Plusnet telephone support ask me to do this every time) and I get:
Best Effort Test:
Download Speed : 6.73 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
Any thoughts on this sporadic speeds and how this can fixed?
Re: Significantly variable download & upload speeds
18-03-2014 4:11 PM
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Firstly welcome to our community forums.
I've taken a look over your line and as previously identified we can't see any issues with your connection.
Have you tried your connection with nothing else connected to your line at all?
Re: Significantly variable download & upload speeds
18-03-2014 5:21 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Significantly variable download & upload speeds
18-03-2014 8:42 PM
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Quote from: Chris Hi CRule,
Firstly welcome to our community forums.
I've taken a look over your line and as previously identified we can't see any issues with your connection.
Have you tried your connection with nothing else connected to your line at all?
It's possible that there was a mobile phone connected to the wireless router at the time of the speed tests - next time it slows down I will try and disconnect it next time but its not as if the phone has been downloading large files (or uploading) when it has been going slow.
Quote from: jelv How do you connect to the router wired or wireless?
Wireless
Re: Significantly variable download & upload speeds
18-03-2014 8:46 PM
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If the problem is just the wireless, have you tried using different channels?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Significantly variable download & upload speeds
18-03-2014 8:52 PM
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I changed the channel a few days ago to see if it would make a difference but it didn't appear to. I swapped router today (back to the plusnet router) but again that didn't help.
I'll try running the speed test wired now - although the internet seems to working a bit better at this moment in time.
Will post results shortly.
adie:quote
Re: Significantly variable download & upload speeds
18-03-2014 9:09 PM
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Repeated 10 minutes later:
And results using wireless:
What sort of latency should I be getting? Vodafone blamed the latency as the problem for the Suresignal not working but it looks like it might be the upload speed that's the problem although latency also appears variable.
Thanks.
And again for verification:
Re: Significantly variable download & upload speeds
18-03-2014 9:14 PM
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See http://www.thinkbroadband.com/news/6360-no-sign-yet-of-bt-wholesale-congestion-improving.html
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Significantly variable download & upload speeds
18-03-2014 9:25 PM
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Error Seconds (Local/Remote): 0 / -
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): - / 0 / 0
I can plug the old bt router in and see what that says if you think that would be of benefit?
Re:exchange problems - should I be reporting this directly or that something plusnet will do? This isn't a new problem though - its been on going for several months which the telephone log will show.
Re: Significantly variable download & upload speeds
18-03-2014 9:52 PM
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Which exchange are you on?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Significantly variable download & upload speeds
18-03-2014 9:56 PM
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Very strange.
Re: Significantly variable download & upload speeds
27-03-2014 12:37 PM
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Re: Significantly variable download & upload speeds
27-03-2014 1:04 PM
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Re: Significantly variable download & upload speeds
27-03-2014 1:08 PM
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Re: Significantly variable download & upload speeds
27-03-2014 1:09 PM
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