Signed up to Plusnet, but still cancellation period with other ISP,
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Signed up to Plusnet, but still cancellation perio...
Signed up to Plusnet, but still cancellation period with other ISP,
12-12-2007 11:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks,
Re: Signed up to Plusnet, but still cancellation period with other ISP,
13-12-2007 9:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As for the MAC code, they say it will cost me £50 to retrieve it.
Thanks.
Re: Signed up to Plusnet, but still cancellation period with other ISP,
13-12-2007 9:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It depends on the terms of the contract you signed up for.
By OFCOM legislation, Virgin are unable to refuse to generate a MAC code based on current or potential debt. They can however, hold you to the £50 cancellation charge unless you can prove negligence in their ability to provide the advertised service.
So basically, you can get a MAC Code from them but you probably will have to pay the £50. What sort of contract are you on? Is it monthly or annual?
Re: Signed up to Plusnet, but still cancellation period with other ISP,
13-12-2007 10:12 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Signed up to Plusnet, but still cancellation period with other ISP,
13-12-2007 10:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks
Btw this one to one communication with your customers is fantastic, never found this with AOL or virgin!
Re: Signed up to Plusnet, but still cancellation period with other ISP,
13-12-2007 10:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If there is a cooling off period, it shouldn't make any difference whether they generate a MAC Code or instigate a cancellation.
I'm guessing you're receiving your Virgin service via a BT telephone line. If so, it's actually really, really easy for them to generate a MAC Code. It takes about 30 seconds and costs them nothing.
Have you had a chance to read the terms and conditions and see what applies to MAC Code requests?
Re: Signed up to Plusnet, but still cancellation period with other ISP,
13-12-2007 11:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As the cancellation is in 4 days I can wait without the MAC code really. It is just down to Plusnet to either delay the activation or process it while this one is being cancelled so I can get back online fastish.
Do you think i would get it before xmas? Calling it short I know, just wondering.
Re: Signed up to Plusnet, but still cancellation period with other ISP,
13-12-2007 11:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Signed up to Plusnet, but still cancellation period with other ISP,
13-12-2007 11:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks again for the time you are putting in to help with my queries.
Re: Signed up to Plusnet, but still cancellation period with other ISP,
13-12-2007 11:43 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
With the free game offer, these should be received within 28 days of your service going live, so it might be a bit late for a Christmas present I'm afraid
You'll need to follow the instructions on this page.
Re: Signed up to Plusnet, but still cancellation period with other ISP,
13-12-2007 11:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just one last question, I promise. The Wireless Router that comes free with the PRO package if you sign up for 12 months, is it compatible with Xbox 360 live? Tested? If not its not really a big deal, but would be a good thing to know in advance.
Thanks, oh and if this is what doing your job is as a CS, then both AOL and Virgin.net CS should roast in a stu pot and then be 'fired'
Re: Signed up to Plusnet, but still cancellation period with other ISP,
13-12-2007 12:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Basically any router that supports ethernet and DSL in the UK will be perfectly fine for XBOX Live. I've used XBOX Live with no difficulties on a BT HG1800G as well as a Netgear DG834G and I know that there are no problems with the compatibility of a BT Voyager 2110.
Re: Signed up to Plusnet, but still cancellation period with other ISP,
13-12-2007 12:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the help, this (the replies) has really shown me the beginnings of a great service!
Re: Signed up to Plusnet, but still cancellation period with other ISP,
13-12-2007 3:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I was just looking at the phone upgrade and was wondering whether to get it or not. Right now we are paying BT about £12.50 a month, and carphone warehouse about £9 a month in phone calls. How would your offer be different and how do I go about switching? Do Plusnet sort it all out or do I have to actively cancel with the other two?
Re: Signed up to Plusnet, but still cancellation period with other ISP,
13-12-2007 3:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The difference is that our package includes line rental, whereas it sounds like you are currently paying CPW for calls and BTR for line retail.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Signed up to Plusnet, but still cancellation perio...