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Signed up over a month ago, still no broadband

drolerif
Newbie
Posts: 5
Registered: 09-12-2015

Signed up over a month ago, still no broadband

Hi
The go live date for my broadband was 11th November, and I still have no broadband, and now nobody can be bothered to tell me if Openreach are going to call (apparently they need to visit for a supposed fault on the line- odd since the line was fine with the preious provider...).  Utterly and completely nonexistent customer service from Plusnet.
Yours etc
Chris
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,401
Thanks: 243
Fixes: 68
Registered: 27-04-2007

Re: Signed up over a month ago, still no broadband

Hi drolerif,
I apologise if this isn't clear from the existing updates on the ticket but I can see we're reliant on our suppliers to fix a records issue before we're actually able to book an appointment.
I'm going to get this chased now and will report back to you soon.
UPDATE:
The records issue has been fixed and I've arranged a booking for you. Please see ticket  115577144 for the specifics.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team