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Signed up over a month ago, still no broadband
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- Re: Signed up over a month ago, still no broadband
Signed up over a month ago, still no broadband
09-12-2015 12:56 PM
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Hi
The go live date for my broadband was 11th November, and I still have no broadband, and now nobody can be bothered to tell me if Openreach are going to call (apparently they need to visit for a supposed fault on the line- odd since the line was fine with the preious provider...). Utterly and completely nonexistent customer service from Plusnet.
Yours etc
Chris
The go live date for my broadband was 11th November, and I still have no broadband, and now nobody can be bothered to tell me if Openreach are going to call (apparently they need to visit for a supposed fault on the line- odd since the line was fine with the preious provider...). Utterly and completely nonexistent customer service from Plusnet.
Yours etc
Chris
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Re: Signed up over a month ago, still no broadband
09-12-2015 2:58 PM
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Hi drolerif,
I apologise if this isn't clear from the existing updates on the ticket but I can see we're reliant on our suppliers to fix a records issue before we're actually able to book an appointment.
I'm going to get this chased now and will report back to you soon.
UPDATE:
The records issue has been fixed and I've arranged a booking for you. Please see ticket 115577144 for the specifics.
I apologise if this isn't clear from the existing updates on the ticket but I can see we're reliant on our suppliers to fix a records issue before we're actually able to book an appointment.
I'm going to get this chased now and will report back to you soon.
UPDATE:
The records issue has been fixed and I've arranged a booking for you. Please see ticket 115577144 for the specifics.
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- Re: Signed up over a month ago, still no broadband