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Sick to the back teeth of the poor speed of my broadband! :(

quirkyboy
Dabbler
Posts: 13
Registered: 13-10-2010

Sick to the back teeth of the poor speed of my broadband! :(

My broadband has been horrifically slow since I was connected five months ago. I begrudge paying for the service and can't wait to leave to a another provider. Can anyone offer advice on how to solve this incredibly frustrating issueHuhHuh?

6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Sick to the back teeth of the poor speed of my broadband! :(

Hi quirkyboy,

 

Yes, tests are showing us there's a dropping connection fault, this in turn is causing speeds to drop.

 

All you need to do is report a fault with us over at http://faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
quirkyboy
Dabbler
Posts: 13
Registered: 13-10-2010

Re: Sick to the back teeth of the poor speed of my broadband! :(

Followed this procedure a number of times to no avail. When I click on the link it just says "broadband fault checker error".

Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Sick to the back teeth of the poor speed of my broadband! :(

Sorry to hear that, that's unusual as we're not aware of any issues with the faults troubleshooter.

 

In that case I'd give us a call so you can report the issue over the phone: 0800 432 0200.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Sick to the back teeth of the poor speed of my broadband! :(

Just to follow this up, I can see you've been through the fault checker and it has come through to the team here.

 

Looking back previously, it doesn't appear the fault checker has ever been fully completed, so if this issue has been going on a while it's best to let us investigate.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
quirkyboy
Dabbler
Posts: 13
Registered: 13-10-2010

Re: Sick to the back teeth of the poor speed of my broadband! :(

Think I have sorted issue. It was a problem with WIFI channel which I have now changed.

Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Sick to the back teeth of the poor speed of my broadband! :(

Thanks for letting us know what it was.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff