cancel
Showing results for 
Search instead for 
Did you mean: 

Should providers be more accountable?

neiljay
Dabbler
Posts: 15
Thanks: 3
Registered: ‎16-04-2016

Should providers be more accountable?

Quoting the BBC News website, "The way broadband speeds are advertised is misleading and should be changed, a cross-party group of 50 MPs has said. Internet providers are not in breach of current guidelines, even if only 10% of customers can obtain their fastest advertised speed, the group said. The British Infrastructure Group is calling for greater powers to enable consumers to hold providers to account."

 

My recent problems with Plusnet's broadband service underscore this issue in that it is extremely difficult for me to prove conclusively that the provision is significantly less than advertised. Whenever Plusnet look (and do their tech magic) the line is restored, they it decays again and the process repeats.

Is there any way to constantly monitor line speed?

3 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Should providers be more accountable?

When you signed up you would have been given a speed estimate which comes from http://www.dslchecker.bt.com/adsl/ADSLChecker.TelephoneNumberOutput and if your sync speeds are less than those you have an argument

If they aren't you don't

Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Should providers be more accountable?


neiljay wrote:
Whenever Plusnet look (and do their tech magic) the line is restored, they it decays again and the process repeats.

As you have another thread, I'll reply over there.

 

Moderator
Moderator
Posts: 18,588
Thanks: 2,887
Fixes: 238
Registered: ‎06-04-2007

Re: Should providers be more accountable?

Moderators Note.

Thread locked in favour of linked thread above.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still