Should my order be taking this long (BT Infinity to Plusnet Fibre)
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Should my order be taking this long (BT Infinity to Plusnet Fibre)
12-12-2013 8:34 PM
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I ordered plusnet fibre on the 26/11/13. I am currently on BTinfinity but ended my contract and chose to migrate due to the price rises. I've not had any updates since signing up and today I found a link on plusnet's site where you can track your order. The status says it's checking my line. I don't know how the process works but it seems to me that I should be at the point where my order's been placed at least.
Is this unusual?
Re: Should my order be taking this long (BT Infinity to Plusnet Fibre)
12-12-2013 8:45 PM
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CS will probably have to contact the provisioning team who are only available office hours Monday to Friday IIRC. Connection should be 5-7 days following confirmation the order has progressed.
Re: Should my order be taking this long (BT Infinity to Plusnet Fibre)
12-12-2013 10:43 PM
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Re: Should my order be taking this long (BT Infinity to Plusnet Fibre)
13-12-2013 1:33 AM
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you defenitly best ringing else I think it will just sit there forever or maybe matt/chris may fix it if they see on here.
Re: Should my order be taking this long (BT Infinity to Plusnet Fibre)
13-12-2013 2:07 AM
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Re: Should my order be taking this long (BT Infinity to Plusnet Fibre)
13-12-2013 5:01 AM
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Re: Should my order be taking this long (BT Infinity to Plusnet Fibre)
13-12-2013 6:39 AM
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I ordered on the end of August. I was told I had to go back to BT ADSL (which was fine) that happened sometime mid september.
It then took a few weeks for the infinity order to complete - completed towards late October.
No engineer was acquired for me as I just needed works at the cabinet (jumping me back to fibre)
I wish I stayed with Plusnet at the time all the hassle was going on, but it was totally worth it.
Re: Should my order be taking this long (BT Infinity to Plusnet Fibre)
13-12-2013 9:32 AM
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Re: Should my order be taking this long (BT Infinity to Plusnet Fibre)
13-12-2013 10:08 AM
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Re: Should my order be taking this long (BT Infinity to Plusnet Fibre)
13-12-2013 1:15 PM
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Sorry to hear about the issues with your order. Sorry for any confusion too, it's definitely fibre and not ADSL, I've also dropped you a reply to ticket 78526520 about that.
@inam
Your order is progressing fine for the 19th.
@digitalham
I've checked and can't see any issues with your order TBH. Details about the installation have been added to ticket 78038769 for you, any questions just let me know.
Re: Should my order be taking this long (BT Infinity to Plusnet Fibre)
13-12-2013 1:23 PM
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Re: Should my order be taking this long (BT Infinity to Plusnet Fibre)
24-12-2013 4:54 PM
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So far browsing feels snappier than with BT. I've done a speed test and my upload speed is markedly better than before (I used to get 13mbps now I get 17.5mbps. My download speed could do with improving. On sign up it was estimated at 60mbps but I'm getting 53mbps. Not sure what's going on there.
Re: Should my order be taking this long (BT Infinity to Plusnet Fibre)
27-12-2013 2:32 PM
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Quote from: gascan So far browsing feels snappier than with BT. I've done a speed test and my upload speed is markedly better than before (I used to get 13mbps now I get 17.5mbps. My download speed could do with improving. On sign up it was estimated at 60mbps but I'm getting 53mbps. Not sure what's going on there.
Nice to see you up and running. I've just done a check and you are syncing at ~56.0 Mbps.
Ex-Broadband Service Manager
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