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Should download speed increase after fixing fault?

m063
Grafter
Posts: 167
Registered: ‎11-08-2007

Should download speed increase after fixing fault?

Hi, I'm helping a neighbour (another Plusnet customer) with intermittent connection drops. She is on unlimited fibre extra and used to get 60mbps down but is now getting around 12mbps down. 

We think we've identified an issue with a telephone extension so we've physically disconnected that extension cable from the master socket & have had no disconnections since.

Would we expect the download speed to increase automatically? If so, how long should it take?

Thanks

1 REPLY 1
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,884
Thanks: 883
Fixes: 221
Registered: ‎27-04-2007

Re: Should download speed increase after fixing fault?

Hi @m063 I'm sorry you've not heard back from anyone about this and it's nice that you're helping your neighbour out. I'd expect that to have settled down within 3 days. If there's still an issue then please feel free to send me a PM with their username and I'll take a look for you. 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team