Should I raise a ticket?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Should I raise a ticket?
Should I raise a ticket?
08-07-2008 10:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
BT Test
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8096 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7000 kbps
Actual IP throughput achieved during the test was - 2731 kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
------------------------------------------------------
DSL Connection
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,096
Data Transferred (Sent/Received) [MB/MB]: 8.61 / 43.08
Output Power (Up/Down) [dBm]: 12.0 / 7.5
Line Attenuation (Up/Down) [dB]: 0.5 / 2.0
SN Margin (Up/Down) [dB]: 23.0 / 13.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
TIA - Mike
Re: Should I raise a ticket?
08-07-2008 10:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It seems you have a good Line Profile (7000) and connection speeds.
Try re-booting your router - but only do it once.
John
Re: Should I raise a ticket?
08-07-2008 10:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Mike
Re: Should I raise a ticket?
08-07-2008 10:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Should I raise a ticket?
08-07-2008 10:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Mike
Re: Should I raise a ticket?
09-07-2008 9:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Did you notice much difference in throughput speeds between the two different routers?
Re: Should I raise a ticket?
09-07-2008 2:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Only 4 others on this microwave link and they are on BTinternet. Tested one at between 7000 & 7500 most of the time and he is much further away from the exchange than me.
Mike
Re: Should I raise a ticket?
09-07-2008 2:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can you try unscrewing the faceplate from your master socket and plug the filter into the test socket on the bottom half and see if that helps your sync speeds at all? Also, try using a different filter (whilst plugged into test socket).
Re: Should I raise a ticket?
09-07-2008 9:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I dont think James read your post fully.
I would suggest that you raise a fault via the website and if you want, post up the ticket ID and we'll keep an eye on it for you.
Re: Should I raise a ticket?
10-07-2008 3:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I suppose I shouldn't grumble as the folk on the next island are going to have to go satellite for I think a 2mb connection. Some of them are only a mile from us but 15 mile or so from their own exchange.
Thanks again - Mike
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page