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Should I have the red spikes on my think broadband graph

crobertbailey
Grafter
Posts: 157
Registered: 23-01-2013

Should I have the red spikes on my think broadband graph

4 REPLIES
Community Veteran
Posts: 4,975
Thanks: 372
Fixes: 16
Registered: 10-06-2010

Re: Should I have the red spikes on my think broadband graph

I think the huge increases in ping times while downloading could be due to Plusnet's copy of your IP profile being higher than it should be. It should be equal to the BT IP profile (maybe rounded down slightly).
Community Veteran
Posts: 3,186
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: Should I have the red spikes on my think broadband graph

10am too11am and 1pm too 6pm, where you downloading anything, e.g. trying a MMO game, running a peer to peer application?  As that is what it looks like if using something that uses your complete connection speed, both up and down.
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Should I have the red spikes on my think broadband graph

The profile on our side is set correctly, so that's not the cause.
Are you also uploading at the same time? If so, try limiting the uploading to around half of the maximum and see how that looks.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
digitalham
Rising Star
Posts: 96
Fixes: 1
Registered: 04-12-2013

Re: Should I have the red spikes on my think broadband graph

If you are satisfied with the speed and quality of the downloads then ignore the graph. The chances are that your router was too busy to respond to the pings rather than there was any fault with the connection. Alternately try with a better quality router.