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Should I have the red spikes on my think broadband graph

crobertbailey
Grafter
Posts: 157
Registered: ‎23-01-2013

Should I have the red spikes on my think broadband graph

4 REPLIES 4
ejs
Aspiring Hero
Posts: 5,442
Thanks: 631
Fixes: 25
Registered: ‎10-06-2010

Re: Should I have the red spikes on my think broadband graph

I think the huge increases in ping times while downloading could be due to Plusnet's copy of your IP profile being higher than it should be. It should be equal to the BT IP profile (maybe rounded down slightly).
Gus
Aspiring Pro
Posts: 3,236
Thanks: 26
Fixes: 3
Registered: ‎31-07-2007

Re: Should I have the red spikes on my think broadband graph

10am too11am and 1pm too 6pm, where you downloading anything, e.g. trying a MMO game, running a peer to peer application?  As that is what it looks like if using something that uses your complete connection speed, both up and down.
FTTP 500 regrade from Tues 28th November
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Should I have the red spikes on my think broadband graph

The profile on our side is set correctly, so that's not the cause.
Are you also uploading at the same time? If so, try limiting the uploading to around half of the maximum and see how that looks.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
digitalham
Rising Star
Posts: 97
Fixes: 1
Registered: ‎04-12-2013

Re: Should I have the red spikes on my think broadband graph

If you are satisfied with the speed and quality of the downloads then ignore the graph. The chances are that your router was too busy to respond to the pings rather than there was any fault with the connection. Alternately try with a better quality router.