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Should I Be Charged For An Unusable Connection

ibanez68
Newbie
Posts: 3
Registered: 02-03-2017

Should I Be Charged For An Unusable Connection

Do PlusNet have the right to continue to charge me if my broadband connection is virtually unusable.

No connection most of the time for the last 2 days. Speeds between 0.18 and 0.5 Mbps most of the time.

Ticket now open for 6 week and 3 engineer visits later.

Broadband connection is now the worst it has ever been.

 

 

2 REPLIES
bin
Aspiring Pro
Posts: 167
Thanks: 56
Registered: 05-12-2014

Re: Should I Be Charged For An Unusable Connection

During the course of all your discussions with PN they will have provided you with various information about the speed capabilities of your line - or at least what BT reckon you should get - compare with results from https://speedof.me/

Are they delivering with the limits of quoted expected speeds  which would have been provided when you signed up?

Have any of the engineers said anything useful or informative?

What do PN actually say about this issue?

 

ibanez68
Newbie
Posts: 3
Registered: 02-03-2017

Re: Should I Be Charged For An Unusable Connection

Current status.
03-03-17 - 6.30am
0.19 mbps

Connection dropping out for hours at a time

Ticket open 45 days
Plusnet ticket response time 37 hours and counting

Please make sure I am not charged for this service until problem is resolved

You're not doing me proud.

Moderator's note by Dick (Strat) All caps removed as per Forum rules