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Short term speed problem (I hope)

strider
Grafter
Posts: 55
Thanks: 2
Registered: 24-09-2010

Short term speed problem (I hope)

Over the weekend the broadband speed dropped.  This appeared to coincide with the phone audio being noisy when making calls.  I am currently checking this out with my phone provider but the problem appears to have cleared.
How long will it take the system to speed up my broadband?
I used to get about 7 Mbps download and the current BTW speed test has me at 0.48 Mbps.
For the record:
I'm running a BiPAC 7800N
ADSL
Mode ADSL2+
Dnl: 7,059 Kbps
Upl: 952 Kbps
SNR up: 6.8 dB
SNR dn: 12.1 dB
Line atten. up: 23.0 dB
Line atten. dn: 41.0 dB
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,776
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Short term speed problem (I hope)

Hi Strider,
I've just updated the profile on your account to match BT's.
You should see some improvement straight away, please let me know if not.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
strider
Grafter
Posts: 55
Thanks: 2
Registered: 24-09-2010

Re: Short term speed problem (I hope)

Thanks for the quick reply.  However the BTW test gives:
Download: 0.47 Mbps
Upload: 0.79 Mbps
Ping: 43.38 ms
: P
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Short term speed problem (I hope)

Hi strider,
Has this improved for you in the last hour and a half?
strider
Grafter
Posts: 55
Thanks: 2
Registered: 24-09-2010

Re: Short term speed problem (I hope)

Hi,
I checked it again to day and things are a lot better.
It is a bit slower than it is normally so I am keeping my fingers crossed that it will improve over time.
BTW results are:
Dnl: 5.72 Mbps
Upl: 0.91 Mbps
Latency: 26.63 ms
Thanks for the help : )