Shocking service from Plusnet
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Shocking service from Plusnet
24-08-2013 10:03 AM
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Finally got fed up at start of July and they sent a new router, if anything it's got even worse since. OR visit and change line between house and exchange reducing noise and increasing speed. Unfortunately they have done nothing for the reliability of the connection still disconnects and router shows Internet reset.
Second OR engineer visit was pointless, tried to blame a burglar alarm cable - this wasn't a burglar alarm cable but the ADSL cable from my ADSL OR faceplate to the study. He disconnected this and now I have to have my router and telephone by the front door with power cables across the floor to plug sockets. All this with a four year old in the house. How safe is that?
Another wasted week has passed and Plusnet c/s just are not taking the issues seriously, expecting me to make myself available week days for half day slots. They have had two of these already - do they not realise that people have jobs and limited amounts of annual leave they can take.
How plusnet have won any awards is beyond me.
I've been a customer for a long time, research suggests my problem might be a bad connection in the exchange which as it is expensive to change can take up to 12 months of problems to get changed. Research also shows my exchange is LLU and TalkTalk and Sky are other providers. I guess a LLU change will solve my bad connection, not interested in TalkTalk so guess that leaves Sky.
I'd rather not leave but do not feel like my issues are being taken seriously and this seems the only way to ensure a better service.
Re: Shocking service from Plusnet
24-08-2013 10:42 AM
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Re: Shocking service from Plusnet
24-08-2013 10:49 AM
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Re: Shocking service from Plusnet
24-08-2013 12:58 PM
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My speed suddenly dropped from c. 5meg to 3meg. All Sky kept saying was that 3meg was all my line would support.
I kept telling them that my line used to support 5meg but it was like peeing into the wind!
York.
Re: Shocking service from Plusnet
24-08-2013 1:54 PM
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The reason it takes 12 months is things like traffic assessment impact to those around you etc has to be done, i imagine a lot of people would be miffed if the main road is dug up willy nilly.
Regards
Chris
Re: Shocking service from Plusnet
24-08-2013 2:23 PM
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I spent well in excess of 8 hours on the phone talking to idiots in India and the Philippines, some of whom could barely speak English. It was a nightmare, start to finish, I'd rather be without phone and internet than go through that again.
I've now signed her up with Plusnet and the difference is staggering (in a good way) Not gone live yet but all seems to be going smoothly. Fingers crossed!
Re: Shocking service from Plusnet
24-08-2013 3:51 PM
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Quote from: Wulfy
The reason it takes 12 months is things like traffic assessment impact to those around you etc has to be done, i imagine a lot of people would be miffed if the main road is dug up willy nilly.
Regards
Chris
Indeed - you are no longer allowed just to crank up the traffic lights and get on with it.
You have to coordinate with the councils to see if other work is being be done in the area at the same time.
and the reason for all this extra aggro/admin/delay?
'cos we the public complained endlessly about road X being dug up by utility Y one day only for 1 week later for utilty Z to come and dig up exactly the same road
There are now penalties for overunnning works - so sometimes it can be cheaper to abandon the job if it goes wrong and fill it all back in and re-book the whole thing all over again in X months later than it is to continue to complete the job, overrun and end up paying penalties.
Well done the public - you wanted it: now face the consequences.
Re: Shocking service from Plusnet
24-08-2013 5:17 PM
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Re: Shocking service from Plusnet
24-08-2013 5:28 PM
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Re: Shocking service from Plusnet
27-08-2013 11:38 AM
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Sorry to hear that you've had an on-going fault.
I've looked over the fault ticket and can see that you've had a stable connection since you last posted on here and that the fault is fixed.
If that's not the case then please reply to your fault ticket and we can investigate this further.
Re: Shocking service from Plusnet
27-08-2013 11:47 AM
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Re: Shocking service from Plusnet
27-08-2013 12:04 PM
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bad quality internal wiring similar to bell wire will kill any connection.
Re: Shocking service from Plusnet
27-08-2013 2:08 PM
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dick:quote
Re: Shocking service from Plusnet
27-08-2013 5:20 PM
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