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Shocking broadband

Adyt
Newbie
Posts: 1
Registered: ‎06-11-2021

Shocking broadband

For the last four years the Internet works when it wants too. Not happy especially as I was half way through a meeting with hmrc the other day. Your promised a level of speed which they have never achieved!!! Is it time to change supplier???
5 REPLIES 5
Gel
Aspiring Champion
Posts: 2,339
Thanks: 300
Fixes: 29
Registered: ‎02-08-2007
jab1
Legend
Posts: 17,293
Thanks: 5,581
Fixes: 259
Registered: ‎24-02-2012

Re: Shocking broadband


@Adyt wrote:
For the last four years the Internet works when it wants too. Not happy especially as I was half way through a meeting with hmrc the other day. Your promised a level of speed which they have never achieved!!! Is it time to change supplier???

What have you done in any attempt to rectify this - in four years?

John
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Shocking broadband

Good morning @Adyt and welcome to our online Community Forum.

I'm really sorry to hear that you've been having problems with your broadband connection. I've not been able to locate your Plusnet account through your community profile though, so if you'd like to send me a PM with your account username, I'd be more than happy to run some tests on the line to check out what's going on here.

I have to ask as well, what Troubleshooting steps have already been taken to improve your connection? Have you already been in touch with our Technical Support Team about this?

Moderator's note by Dick (Strat): Typo corrected.

 Adam
 Plusnet Help Team - Leeds
jab1
Legend
Posts: 17,293
Thanks: 5,581
Fixes: 259
Registered: ‎24-02-2012

Re: Shocking broadband

@adam945 Should 'now' be 'not'? 😉

John
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Shocking broadband

I'm always doing that! Sad

Reported! Thanks for letting me know.

 Adam
 Plusnet Help Team - Leeds