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Sevice falls off late afternoon

philmick
Newbie
Posts: 1
Registered: 21-01-2016

Sevice falls off late afternoon

Hi - been a user since start of January. Get excellent service in the morning and early afternoon. late afternoon the service becomes almost impossible to access internet, download or update etc. Overnight sometime service becomes excellent again.
Any ideas?
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Sevice falls off late afternoon

Hi philmick,
Sorry to hear this is an issue for you and thanks for reporting a fault online.
In order to help us investigate this would you be able to test speeds using http://speedtest.btwholesale.com/ in the morning/early afternoon and again in the evening whilst connected to the router using a network cable?
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team