Set up Phone App to communicate with PC
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Set up Phone App to communicate with PC
07-08-2013 1:38 PM
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I thought it was probably the firewall on my PC blocking access but turning it off doesn't solve the problem so I thought it might be the firewall in my router (Thomson TG585v7). This says its firewall is "on" in "standard" mode. However, according to Plusnet support this doesn't mean anything and the firewall is actually controlled in "my account" where it is set to off.
The app's help says I need to allow access to port 2305
Does anybody have any ideas? The application on the PC is called "Mixcraft" (it's audio recording software) if it's of any help
Re: Set up Phone App to communicate with PC
07-08-2013 1:45 PM
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Is there an option to manually specify the connect options? If there is, find out your computer's IP address and use that.
This may help to find your internal IP address: http://www.bobborst.com/tools/whatsmyip/ (note you want to look for something beginning with usually 192.168.0. or 192.168.1.
Re: Set up Phone App to communicate with PC
07-08-2013 6:57 PM
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I've tried entering the IP address but get the same result. IE the app just sits there waiting to connect
Re: Set up Phone App to communicate with PC
07-08-2013 7:29 PM
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Neither the PlusNet firewall in your account or the router firewall should have any effect on connections within your home network, they purely affect connections from the internet.
Quote I thought it was probably the firewall on my PC blocking access but turning it off doesn't solve the problem so I thought it might be the firewall in my router (Thomson TG585v7). This says its firewall is "on" in "standard" mode. However, according to Plusnet support this doesn't mean anything and the firewall is actually controlled in "my account" where it is set to off.
I've just downloaded the Mixcraft remote help from here http://acoustica.com/files/Mixcraft6-RemoteAppHelpAndroid.pdf and from what I can see the only thing likely to cause problems is a local firewall on the PC running Mixcraft. I know you said you'd disabled the windows firewall, did you try just enabling Mixcraft as described in that help ? do you have any other internet security/firewall software on the PC that may be causing problems ?
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Re: Set up Phone App to communicate with PC
07-08-2013 8:57 PM
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Re: Set up Phone App to communicate with PC
08-08-2013 2:40 PM
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Someone suggested I try a tracer app. When I put in my IP address and hit "trace" it comes back with :
87.112.43.215; 3.54, 3.02, 3.54; AS6871
Re: Set up Phone App to communicate with PC
08-08-2013 3:42 PM
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You have enabled the remote App facility in Mixcraft I assume ? when you did that the firewall should have prompted you to enable that port.
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Re: Set up Phone App to communicate with PC
08-08-2013 5:52 PM
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3.05, 3.05, 2.71 AS10223
The remote app. facility is enabled in Mixcraft. When I enabled it my firewall didn't make any response. I assume that's because Mixcraft was already "approved" as an application before I enable the remote app. facility. Anyway, as I've said already even with no firewall at all running the app still can't find Mixcraft on the PC.
Re: Set up Phone App to communicate with PC
08-08-2013 6:47 PM
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You need to check that the phone has an IP address in the correct subnet as well http://www.techpaparazzi.com/how-to-find-ip-address-of-android-smartphone/ .
Just a thought, the phone isn't trying to use its 3g network to communicate is it ?
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Re: Set up Phone App to communicate with PC
08-08-2013 7:22 PM
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Interestingly my phone reports my IP address as a 192.168.1.x address, but different to the one Windows Network Connections gave me, but the websites referred to in the article show the IP address as 87.112.43.215, which is the same as I was getting from other sources.
Is that of any help?
By the way, the phone isn't trying to use 3G
Re: Set up Phone App to communicate with PC
08-08-2013 7:41 PM
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That's to be expected, all devices should have different internal network addresses.
Quote but different to the one Windows Network Connections gave me
Yes, thats fine it's the external address. I only wanted to check the internal one.
Quote but the websites you referred me to show the IP address as 87.112.43.215.
It looks like everything is ok, I'm beginning to run of of ideas.
It would be useful to see if the phone and PC can 'see' each other , let me just check something on my Android Nexus 7...
Ok, can you open a cmd window on the PC and see if you can ping the phone see here for example how to do it http://www.wikihow.com/Ping-in-Windows-XP
In your case the address you need will be the 192.168.1.x address that the phone reported it had.
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Re: Set up Phone App to communicate with PC
08-08-2013 7:58 PM
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I'm sure you have but you haven't said so...
Try turning off mobile data just to make sure the app is communicating via wifi?
Re: Set up Phone App to communicate with PC
08-08-2013 8:37 PM
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@MisterW - The PC can ping the phone (packets : Sent = 4, Received = 4, Lost = 0)
Re: Set up Phone App to communicate with PC
09-08-2013 8:18 AM
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I'm confused by the fact that neither Zonealarm or Windows firewall alerted you to the Mixcraft app when you enabled its remote app facility. Can you try disabling the remote app and enabling it again ( restarting mixcraft again each time ). I'd try that with both Zonealarm and the WIndows firewall ( but not both at the same time ).
Reading the whole thread again, I notice that at one point you tried entering an IP address into the app on the phone, was that the local IP address that the PC shows in its network connections ( i.e the 192.168.1.x ) or the public IP, If that's still configured in the phone then it needs to be the local 192.168.1.x address.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Set up Phone App to communicate with PC
09-08-2013 9:44 AM
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