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Service down 13/07/2013 @ 17:10pm

Ldjh1985
Newbie
Posts: 7
Registered: 12-04-2013

Service down 13/07/2013 @ 17:10pm

Anyone else lost service?
Doesn't look like a BT issue, line tests are fine,
Lee  Cheesy
11 REPLIES
gtowen
Rising Star
Posts: 354
Thanks: 9
Fixes: 1
Registered: 05-05-2013

Re: Service down 13/07/2013 @ 17:10pm

Something happened then, my dsl disconnected but I put it down to my high error rates and high snrm due to interference Sad
My internet was only own a few minutes, then back up and still on, interference and all.
gtowen
Community Veteran
Posts: 1,616
Thanks: 22
Registered: 29-06-2010

Re: Service down 13/07/2013 @ 17:10pm

Not a general issue - no problems here:
Line state: Connected
Connection time: 15 days, 20:33:05
Ldjh1985
Newbie
Posts: 7
Registered: 12-04-2013

Re: Service down 13/07/2013 @ 17:10pm

Bloody typical this is, the only weekend I've got to work from home.
Changed router, rj11 cable, removed faceplate etc. looks like im going to have to sit tight..
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Service down 13/07/2013 @ 17:10pm

does this give any information http://status.zen.co.uk/broadband/
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: 26-11-2012

Re: Service down 13/07/2013 @ 17:10pm

What a useful page - Bookmarked  Smiley
I'll edit the bookmark to point at the PlusNet portal when they add a similar page...    Grin
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Service down 13/07/2013 @ 17:10pm

i dunno  Undecided my connection been fine for games all day , but just tried now and its weird  Crazy slow page loads and game feel laggy
pcl-ag02 goint to try a hop again  Sad
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Ldjh1985
Newbie
Posts: 7
Registered: 12-04-2013

Re: Service down 13/07/2013 @ 17:10pm

Quote from: Oldjim
does this give any information http://status.zen.co.uk/broadband/

Very useful, thanks
Unfortunately my area isn't on that list
Infinity
Seasoned Pro
Posts: 6,116
Thanks: 262
Fixes: 3
Registered: 19-06-2011

Re: Service down 13/07/2013 @ 17:10pm

Ldjh1985
Newbie
Posts: 7
Registered: 12-04-2013

Re: Service down 13/07/2013 @ 17:10pm

Given up tonight
Router confirming concentrator not reachable...
Thanks for all the info everyone.
hypnoboy
Grafter
Posts: 40
Registered: 17-06-2013

Re: Service down 13/07/2013 @ 17:10pm

I cannot see anything on there for my area but my net went from 35 dl last night to 0.3 meg then normal until 12 today then off at just gone 8pm
Plusnet said they cannot see a fault and nothing has been reported apart from a few calls due to slow Internet.
My phone and iPad speed has literally halved at best, laptop seems semi ok for a while.
Do we just sit tight and hope? I guess it is not just me having the problem then. Literally from fast speed to almost nothing download but router stating it is connected yet cannot view a web page.
Regards
Craig
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Service down 13/07/2013 @ 17:10pm

Hi Ldjh1985,
It still seems that you're not connected, have you tried to reconnect? If you have and it's still not working I'd suggest running through our faults wizard at http://faults.plus.net
@hypnoboy
I can see that we have pushed this fault back for further investigation today and our faults team will update you as soon as they can.