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Service Status Number?

joecool
Grafter
Posts: 117
Registered: 03-08-2007

Service Status Number?

Hi.... Is the 'service status' number 0800917614 After today's connection problems the number didn't work for me. Would appreciate the main numbers if one has any problems in the future pls Just lucky today I could use my mobile.
Appreciate any help
Thx
8 REPLIES
Community Veteran
Posts: 38,418
Thanks: 1,004
Fixes: 58
Registered: 15-06-2007

Re: Service Status Number?

the number is actually 0800 917 6714 but whether it was updated I have no idea as phoning it now shows no open issues
joecool
Grafter
Posts: 117
Registered: 03-08-2007

Re: Service Status Number?

Thank you
...
Superuser
Superuser
Posts: 1,741
Thanks: 294
Fixes: 4
Registered: 05-11-2008

Re: Service Status Number?

Quote from: Oldjim
the number is actually 0800 917 6714 but whether it was updated I have no idea as phoning it now shows no open issues

The number was updated with the MSO when i rang it late this morning , which is progress from the last few MSO where there was no updates .
Regards
Mike
Mike
joecool
Grafter
Posts: 117
Registered: 03-08-2007

Re: Service Status Number?

Hi would there be a free number when asking for your MAC key?
Thx
Superuser
Superuser
Posts: 1,741
Thanks: 294
Fixes: 4
Registered: 05-11-2008

Re: Service Status Number?

Yes, Residential cancellations
0800 013 2632
0330 123 9197
9am - 8pm Monday to Friday
9am - 5.30pm Saturday
Regards
Mike
Mike
Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: Service Status Number?

I.T.Works - Mike, when you rang the SS number, what exactly did it say?
When I noticed people were still struggling to connect just after 6.00pm I rang it, and it had nothing - presumably because of http://usertools.plus.net/status/archive/1417353757.htm.
Clearly they are being somewhat short sighted, as I would have expected it to give the basic guidelines for trying to reconnect, to save calls to CSC Roll eyes
You beat me to the Customer Options numbers  Wink
Superuser
Superuser
Posts: 1,741
Thanks: 294
Fixes: 4
Registered: 05-11-2008

Re: Service Status Number?

It was similar (can not remember the exact content , i don't think it gave info about a manual reconnect though) to the service status message that was posted at 10:38 am,  that's my line of thinking also, they removed it, once they decided the issue was resolved.
Regards
Mike
Mike
joecool
Grafter
Posts: 117
Registered: 03-08-2007

Re: Service Status Number?

Quote from: I
Yes, Residential cancellations
0800 013 2632
0330 123 9197
9am - 8pm Monday to Friday
9am - 5.30pm Saturday
Regards
Mike

Cheers............................appreciated