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Service Status 82648

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Grafter
Posts: 617
Registered: ‎08-11-2008

Service Status 82648

Just to say I am still experiencing problems with connectivity  Cry
15 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Service Status 82648

Hmm that's not good - PN need a status update.
DanHodby
Grafter
Posts: 248
Registered: ‎23-10-2013

Re: Service Status 82648

Hi Dennis,
We've just updated the service status as the issues we were seeing seem to have now been resolved.
If you are still having problems, I would recommend raising a fault here so we can take a look into it for you.
Cheers,
Dan
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Grafter
Posts: 617
Registered: ‎08-11-2008

Re: Service Status 82648

Fault ticket raised.
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Grafter
Posts: 617
Registered: ‎08-11-2008

Re: Service Status 82648

It appears that I have got a line fault - BT engineer booked .
MarcLinux
Dabbler
Posts: 16
Registered: ‎16-05-2014

Re: Service Status 82648

I Hope its a line fault here too - but we'll have to wait and see. i even re-flashed the router firmware in a vague attempt at eliminating my equipment.
no difference noted as yet. Thanks to Dan for taking notice.
Marc
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Grafter
Posts: 617
Registered: ‎08-11-2008

Re: Service Status 82648

Let us know how you get on with the engineer visit Marc, my appointment isn't until next week.
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Grafter
Posts: 617
Registered: ‎08-11-2008

Re: Service Status 82648

Quote from: Dan
Hi Dennis,
We've just updated the service status as the issues we were seeing seem to have now been resolved.
If you are still having problems, I would recommend raising a fault here so we can take a look into it for you.
Cheers,
Dan

Openreach engineer came yesterday morning but the ticket hasn't been updated. Sad
DanHodby
Grafter
Posts: 248
Registered: ‎23-10-2013

Re: Service Status 82648

Have you got a ticket number? I'll take a look for you.
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Grafter
Posts: 617
Registered: ‎08-11-2008

Re: Service Status 82648

Thanks Dan, ticket 90740069
DanHodby
Grafter
Posts: 248
Registered: ‎23-10-2013

Re: Service Status 82648

Hi Dennis,
Is everything alright with the connection? It certainly looks fine. Though I've just upped the profile to match the new speeds.
Dan
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Grafter
Posts: 617
Registered: ‎08-11-2008

Re: Service Status 82648

So far so good Dan. The Openreach engineer couldn't find any fault after testing so he changed the NTE5 (only had an old type box).
The download speed has dropped since earlier today though:
Wed 10/09/14 12:46 11.50 Mbps 10.54 Mbps 0.75 Mbps 87.112.xxx.xxx Plusnet
Wed 10/09/14 13:59 6.10 Mbps 5.95 Mbps 0.98 Mbps 84.93.xxx.xxx        Plusnet
Wed 10/09/14 15:25 5.88 Mbps 5.82 Mbps 0.96 Mbps 84.93.xxx.xxx   Plusnet
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Grafter
Posts: 617
Registered: ‎08-11-2008

Re: Service Status 82648

I can't edit the above post so just to say the speeds are still slow and have just dropped connection for about 10 mins.
DanHodby
Grafter
Posts: 248
Registered: ‎23-10-2013

Re: Service Status 82648

Hey Dennis,
Your line went a bit mental yesterday which seems to have caused the speed drops. I've reset the line again to manually increase them again. However, if this doesn't go through DLM should increase them over the next few days as the line is now stable.
Dan
P.S I've just seen the message about the drop, that's because I was testing the line.
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Grafter
Posts: 617
Registered: ‎08-11-2008

Re: Service Status 82648

Thanks Dan, I will keep an eye on it.
If it's still playing up after a few days shall I reply to the ticket if it's still open or raise another fault?