Service Information
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Service Information
09-10-2014 10:37 AM
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BY Wholesale
SERVICE INFORMATION
You have been connected to this page due to one of the following reasons. You must now shut down your browser and Internet applications before attempting to reconnect.
The BTWholesale access circuit to your Service Provider is currently down.
Your service should be resumed soon.
It is very annoying as it interrupts my work - I wonder whether others have experience it.
dick:red All caps title edited as per forum rule.
Re: Service Information
09-10-2014 11:00 AM
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(Sorry about the caps in the original message - too eager to post)
Re: Service Information
09-10-2014 11:43 AM
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What modem/router are you using? I assume all the relevant lights are correctly lit when this is going on?
When you next get the BT page, try http://usertools.plus.net/@gateway/ in a new tab and see what you get.
If you aren't on a static IP address, check your IP address as well. Do both when you start using the Internet and immediately after you see a BT page. Or at anytime you feel like it.
Don't post the current IP address just make a note of both. This so we can check if you are having a PPP session drop if they are changing (note the time when this happens as well).
Re: Service Information
09-10-2014 4:25 PM
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I am probably connected to the PlusNet gateway as when it happens as I say some sites can be accessed whilst others cannot. The most recent event I was able to access google.co.uk but not google.com At the time I was connected to 'You are currently connected to gateway ptn-bng01'
The latter part of the BT message says
Your Service Provider is currently unable to accept your connection request please wait until service is restored or contact your Service Provider for further information.
So I imagine that as I am connected on ADSL and as I have a gateway connection the problem lies between PlusNet and BT
Re: Service Information
09-10-2014 6:02 PM
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This is normally on a page you would see in rare instances so it is a little intriguing that you're seeing this intermittently.
The page is displayed when you hit the BT equipment at the exchange however the connection isn't able to progress past this point. The most common sighting of this is normally due to maintenance work being carried out at your local exchange so I guess the first question is, have you see any engineers milling around the exchange or close by?
Re: Service Information
09-10-2014 10:18 PM
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I do not know what my exchange looks like so wouldn't know if engineers messing around. Nearer to home not much evidence of engineers.
It is very annoying though.
Re: Service Information
09-10-2014 10:52 PM
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Are you on 20CN or 21CN? If 20CN is your exchange due for an upgrade - BDUK or otherwise?
Re: Service Information
09-10-2014 11:00 PM
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ADSL
ADSL MAX
SDSL
21CN WBC
FTTC
Re: Service Information
09-10-2014 11:36 PM
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Re: Service Information
10-10-2014 9:02 AM
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Ironically the link to BT wholesale is down for maintenance.
Anyway the FTTC box I believe became operational sometime early last year and I haven't seen any activity around it recently.
Re: Service Information
11-10-2014 5:09 PM
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Re: Service Information
11-10-2014 11:40 PM
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This always happens when you try to get on the Community site - is it happen9ing with other sites?
Re: Service Information
12-10-2014 3:56 PM
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The sites it affects is quite random as far as I can tell. For example today it would not let me onto the local council library database but would let me onto the local council web site. It would let me onto google but not google maps - there appears to be no rhyme or reason to which sites become temporarily blocked. The next time it happens sites which couldn't be accessed can be others cannot. It is very strange.
DNS was set as 'Get Dynamically from ISP'
However I have just changed them to manual PlusNet settings to see if that makes any difference.
Re: Service Information
12-10-2014 4:03 PM
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I just ignored the message as it was clear from my router there was no connection problem at my end. I'm connected to the internet but PlustNet has been unable to connect me to the BT system.
I regret switching to PlusNet a few months ago and was on holiday when the price increase was announced and offered the chance to cancel my new contract. I will cancel at the earliest opportunity and NEVER use PlusNet again.
'We'll do you proud' - But when ?
Re: Service Information
12-10-2014 4:20 PM
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One can sometime despair
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