Serious Problems With Upload Speed
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Re: Serious Problems With Upload Speed
12-08-2024 9:32 PM
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@jab1 I don't disagree, but just wanted to check if PN had done areset before the closed the fault - hey I know, but maybe they did - if not then more ammo for that call in the morning!
Re: Serious Problems With Upload Speed
12-08-2024 9:35 PM
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If I'm honest, I'm not sure what I should be looking for, but this is a current screenshot of the technical log:
Thank goodness these pictures are only kb in size - otherwise I woudn't be able to upload them to show you in the first place! 🤣
Re: Serious Problems With Upload Speed
12-08-2024 9:35 PM
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Cheers, @Mustrum
Re: Serious Problems With Upload Speed
12-08-2024 9:38 PM
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@jellybeanz - have you rebooted the Hub since the claimed 'resolution'? I suspect that if you tried the Hub1 after it, and then replaced the Hub2, this should have been sufficient to do that, so a line reset is in order.
Re: Serious Problems With Upload Speed
12-08-2024 9:53 PM
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Many apologies - I'm a bit stupid - here's a technical log after resetting Plusnet Hub Two 6 minutes ago:
Re: Serious Problems With Upload Speed
12-08-2024 10:05 PM
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OK @jellybeanz - we need to get PN to do that line reset - I'll see if I can get any action for you in the morning if you get nowhere with a second attempt by phone.
Re: Serious Problems With Upload Speed
3 weeks ago
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Hello all - back again because a month later, my upload speed is still capped, although now at a generous(!!!) 1.5mbps instead of 0.6. I'm only trying to upload photos at approx. 6mb each, not uploading gbs upon gbs of video! 😅
I have no idea why this has happened - I have been with Plusnet for years and always had at least 8mbps upload. I haven't moved house in 3 years. I'm still being charged the same amount. What has changed? 🫤
Re: Serious Problems With Upload Speed
2 weeks ago
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@jellybeanz Please can you pop me your username over via PM and I will have a look for you?
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