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Second day of Fibre and down to 5mb from 37mb

maxm4xww
Grafter
Posts: 32
Registered: 29-03-2010

Second day of Fibre and down to 5mb from 37mb

Hi all,
I'm being inpatient I know but a drop from 37mb to 5m in the first day is a bit annoying!
I'm guessing its because I moved my router earlier, there wasn't anything wrong with the connection - is there anything I can do?
Thanks, Max
31 REPLIES
Community Gaffer
Community Gaffer
Posts: 5,100
Thanks: 425
Fixes: 5
Registered: 04-04-2007

Re: Second day of Fibre and down to 5mb from 37mb

Can you do a bt speed test for me?  and a traceroute to the bbc?
http://speedtest.btwholesale.com/
Kelly Dorset
Broadband Service Manager
Moderator
Moderator
Posts: 18,214
Thanks: 1,575
Fixes: 172
Registered: 11-01-2008

Re: Second day of Fibre and down to 5mb from 37mb

did you just move the router or the modem as well?

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

maxm4xww
Grafter
Posts: 32
Registered: 29-03-2010

Re: Second day of Fibre and down to 5mb from 37mb

Quote from: Kelly
Can you do a bt speed test for me?  and a traceroute to the bbc?
http://speedtest.btwholesale.com/

Down: 3.57
Up: 5.61
Ping: 42.00
Speedtest.net just showed 2mb down.
Quote
Tracing route to www.bbc.net.uk [212.58.246.94]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  dsldevice.lan [192.168.1.254]
  2    26 ms    10 ms    10 ms  lo0-central10.ptw-ag04.plus.net [195.166.128.194
]
  3    9 ms    9 ms    9 ms  link7-central10.ptw-gw01.plus.net [84.93.248.108
]
  4    9 ms    9 ms    9 ms  xe-10-0-0.ptw-cr01.plus.net [212.159.1.40]
  5    9 ms    9 ms    9 ms  ae2.ptw-cr02.plus.net [195.166.129.5]
  6    33 ms    9 ms    9 ms  ae2.ptw-cr01.plus.net [195.166.129.4]
  7    9 ms    9 ms    9 ms  kingston-gw.thdo.bbc.co.uk [212.58.239.6]
  8    *
maxm4xww
Grafter
Posts: 32
Registered: 29-03-2010

Re: Second day of Fibre and down to 5mb from 37mb

Just rebooted everything and it seems to have fixed itself.
Apologies!
Moderator
Moderator
Posts: 18,214
Thanks: 1,575
Fixes: 172
Registered: 11-01-2008

Re: Second day of Fibre and down to 5mb from 37mb

glad it's sorted Smiley

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Second day of Fibre and down to 5mb from 37mb

Glad to hear.
Let us know if anything changes or you have any other questions.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Second day of Fibre and down to 5mb from 37mb

Hi,
If you were to come across this again, would you be able to run a few checks?

  • Firstly a speed test at http://speedtest.btwholesale.com and run further diagnostic after the test has completed

  • Check which gateway you're on at http://usertools.plus.net/@gateway/

  • Run a pingpath command, to run the pingpath command you'd need to open a command prompt and type the following, 'pathping ntp.plus.net -q 50'


If you could post the results that would be great.
Thanks,
Chris
maxm4xww
Grafter
Posts: 32
Registered: 29-03-2010

Re: Second day of Fibre and down to 5mb from 37mb

This is happening again, approx 11mb down and 6mb up.
Community Veteran
Posts: 3,380
Thanks: 4
Registered: 18-01-2013

Re: Second day of Fibre and down to 5mb from 37mb

Mine went from 65mb to 6mb the other night.
Logging into the router, clicking disconnect then reconnect 10 seconds later solved the issue for me.
maxm4xww
Grafter
Posts: 32
Registered: 29-03-2010

Re: Second day of Fibre and down to 5mb from 37mb

Quote from: picbits
Mine went from 65mb to 6mb the other night.
Logging into the router, clicking disconnect then reconnect 10 seconds later solved the issue for me.

You are right, odd!
Thanks
Community Veteran
Posts: 3,380
Thanks: 4
Registered: 18-01-2013

Re: Second day of Fibre and down to 5mb from 37mb

When it happens, do what was suggested above before reconnecting to a different gateway (the disconnect/reconnect business).
That way Plusnet can spot any patterns with low speed gateways and hopefully fix the issue.
maxm4xww
Grafter
Posts: 32
Registered: 29-03-2010

Re: Second day of Fibre and down to 5mb from 37mb

Well this is annoying, just disconnected everything (probably a bad idea anyway) but no better..
Edzashed
Grafter
Posts: 67
Registered: 18-01-2013

Re: Second day of Fibre and down to 5mb from 37mb

Well it could be this bad have been like this seven weeks now on FTTC..

englishrick
Grafter
Posts: 463
Registered: 14-02-2013

Re: Second day of Fibre and down to 5mb from 37mb

Quote from: Edzashed
Well it could be this bad have been like this seven weeks now on FTTC..


Well if its been like that for 7 weeks I think you have grounds to leave without penalty... I shall just continue all night now gateway hopping and forget anything else i have to do that needs speed, because PN Fibre is no good for that!!