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Santander Bank

Community Veteran
Posts: 1,012
Registered: ‎01-08-2007

Santander Bank

I needed to reset my Debenhams online password and was told yesterday that it would be emailed to me within 24 hours.  As no email was received I rang their Customer Services line again tonight and was eventually told that for some reason BT block all emails from Santander.  The gentleman said he had no idea why, but it was a fact that they did and I should contact my ISP (Plusnet) to allow these emails through.
Can someone tell me if this is the case.   
9 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Santander Bank

at least two of us have had a problem with getting e-mails with password info, Bob Pullen did try but it seems to be that they use a nonstandard way of sending them and they just go into a blackhole.
Not from Santandar, but other companies
Moderator
Moderator
Posts: 18,825
Thanks: 2,003
Fixes: 257
Registered: ‎11-01-2008

Re: Santander Bank

Can't imagine BT or PN blocking Santader just for the fun of it. Abbey customers for a start would be pretty miffed.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Santander Bank

Community Veteran
Posts: 1,012
Registered: ‎01-08-2007

Re: Santander Bank

The password came through first time when sent to my Yahoo email address.
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Santander Bank

Thats definitely the same as mine, the infamous Iron Port black hole, time we changed to something that works correctly
Community Veteran
Posts: 1,012
Registered: ‎01-08-2007

Re: Santander Bank

Thanks pierre_pierre for your input,
Anyone from Plusnet care to comment as to if anything is going to be done to resolve this?
ChrisL
Grafter
Posts: 734
Thanks: 4
Registered: ‎13-12-2007

Re: Santander Bank

Quote from: pierre_pierre
time we changed to something that works correctly

I thought the problem was that our email system worked correctly but Santander's did not. Time they changed to something that works correctly?
framar
Newbie
Posts: 9
Registered: ‎03-12-2007

Re: Santander Bank

This is quite worrying. I receive emails from Alliance and Leicester, but Santander are renaming all the subsidiaries it owns e.g. Alliance and Leicester; Abbey and Bradford and Bingley to Santander. Does that mean that emails from all these  will eventually be blocked when the changes occur?
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Santander Bank

its not Santender  per sa  who are blocked it is one section of their e-mails that are possibly not meeting the correct standards who are getting black holed by Iron Port.  I took up mine with the sender and included B Pullens thoughts, they just said tuff, open a new account and write your password down so you dont forget it Angry Angry
Quote
Thanks for the info unfortunately there is not much we can do about that the best solution is what you have already done and sign in with a different username. Also you can get navpix using the Navdesk.

Thank you for taking the time to contact us.
Kind regards,
Nickolas

Navman Customer Support Team
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