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Samsung UE46F800 and Technicolour TG582n Connection Issues

mrcharliechan
Newbie
Posts: 2
Registered: 29-04-2014

Samsung UE46F800 and Technicolour TG582n Connection Issues

Hi All,
I have the above TV connected to Plusnet via the Technicolour router, problem is it drops the connection every so often.
I have the IP/DNS settings set to 'get automatically' but have also tried this as a fixed setting. The TV's had a new motherboard and wireless controller to try and solve the issue but it keeps happening.
Every other device remains connected without issue... Should mention it's connected wirelessly.
Any help/tips/advice welcome.
Cheers
C
12 REPLIES
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Samsung UE46F800 and Technicolour TG582n Connection Issues

Hi mrcharliechan,
Welcome to the Forums! Smiley
When the TV drops connection do all other devices (laptops, pcs, smartphones, etc) connecting via wireless drop connection as well?
Community Veteran
Posts: 1,841
Thanks: 103
Fixes: 6
Registered: 21-01-2013

Re: Samsung UE46F800 and Technicolour TG582n Connection Issues

Is it possible to test with a wired connection?
I've got a Samsung F6200 connected by ethernet -- no problems.
Also my son has a Samsung connected  by ethernet via a pair of homeplugs -- again no problems.
If the tv and router are too far apart to run a cable, then a pair of homeplugs may prove more reliable than wireless.
Community Veteran
Posts: 3,380
Thanks: 4
Registered: 18-01-2013

Re: Samsung UE46F800 and Technicolour TG582n Connection Issues

I have the same problem on my Samsung - it happened intermittently with my TP-Link running DD-WRT but more frequently with the TG-582n that I'm currently using.
I'd advise trying "home plugs" and plugging the television into the plug - I have had zero issues since doing this with my Samsung (PS60F5500). The other bonus is that streaming video via DNLA over wireless resulted in being unable to fast forward or rewind films but through the network connection and homeplug this functionality has returned.
I've probably streamed a solid 10-12 hours of video and music through the TG-582n and homeplug combination without a problem.
Community Veteran
Posts: 3,380
Thanks: 4
Registered: 18-01-2013

Re: Samsung UE46F800 and Technicolour TG582n Connection Issues

Darn - you beat me to it npr !
Community Veteran
Posts: 1,841
Thanks: 103
Fixes: 6
Registered: 21-01-2013

Re: Samsung UE46F800 and Technicolour TG582n Connection Issues

Annoying, isn't it Wink
You spend 5 minute writing a reply, with interruption, only to find someone's beat you by 2 minutes.  Cool
Superuser
Superuser
Posts: 11,911
Thanks: 3,278
Fixes: 22
Registered: 22-08-2007

Re: Samsung UE46F800 and Technicolour TG582n Connection Issues

Off the wall idea....
Is your router set to a fixed (manual) WiFi channel or is it set to auto?  I have experienced a Samsung printer not "following" a WiFi channel shift, with the consequence that sometimes it was on network and other times it was not.  Since changing the WiFi channel to manual (fixed) I have not seen the issue again.  I do wonder if Samsung have some issues with their WiFi drivers.
One good test which you could do is to ping the TV's IP address and see if you get a response.
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: Samsung UE46F800 and Technicolour TG582n Connection Issues

Doesnt look like it has ethternet connectivity
The OP can update for sure
[quote=http://www.electricshop.com/televisions/samsung-ue46f8000-46-3d-smart-led-tv-freeview-hd%20freesat-free-5yr-warranty/invt/ue46f8000]
    Screen
    Screen size 46"
    Screen technology: LED
    HD standard 1080p
    Motion Rate 1000 Hz
    Resolution 1920 x 1080p

    Audio
    Audio power: 40 W (10 W x 2, Subwoofer 10 W x 2)
    Mono/Stereo Sound: Stereo
    Speakers - 4

    Energy
    Energy efficiency class: A
    On-mode power consumption 77 W
    Annual power consumption 112 kWh

    Connectivity
    HDMI x 4
    Scart x 1
    Component video input x 1
    Composite video input x 1 (common use for component Y)
    USB 2.0 x 3

    Tuner
    DVB-T2 Freeview HD
    DVB-S2 Freesat HD
    Standard: PAL
    Picture enhancement: 3D HyperReal Engine
    Sound enhancement: Dolby Digital Plus / Pulse, DTS Studio Sound, DTS Premium Audio 5.1

    Multimedia functions
    DLNA Certified
    WiFi Direct

    Smart
    Full Catch- Up: BBC iPlayer, ITV Player, etc
    App Store
    Custom smart homepage
    Full Web Browser
    Knowhow Movies (via app store)
    Social Media (Facebook, Twitter)
    Skype compatible
    Webcam (built-in)

    3D ready
    Active 3D

    WiFi capable
    Built- in
    Other functions
    Sleep timer
    Parental lock
    Voice interaction
    Motion interaction

    GENERAL
    VESA mount 400 x 400
    Remote control
    Media remote
    Additional remote control functionality: voice recognition

    Accessories included: Table top stand
    Internal menu languages: 26 European languages
    Dimensions: Boxed: 1139 x 711 x 204 mm (H x W x D)
    Unboxed (without stand): 1033 x 600 x 35 mm (H x W x D)
    Unboxed (with stand): 1033 x 634 x 25 mm (H x W x D)
    Weight: Boxed: 18.1 kg
    Unboxed: 14 kg
Superuser
Superuser
Posts: 11,911
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Registered: 22-08-2007

Re: Samsung UE46F800 and Technicolour TG582n Connection Issues

mrcharliechan
Newbie
Posts: 2
Registered: 29-04-2014

Re: Samsung UE46F800 and Technicolour TG582n Connection Issues

Thanks for all the responses.
Router is located too far to run an Ethernet cable unfortunately.
All other devices remain connected when the TV drops out. I'll try having a look at the router settings and see if that makes a difference.
I'm not aware of 'home-plugs' but will look into also.
Cheers
C
Community Veteran
Posts: 3,380
Thanks: 4
Registered: 18-01-2013

Re: Samsung UE46F800 and Technicolour TG582n Connection Issues

The home plugs are devices that use your house mains cabling to carry the data signal.
After 20+ years in IT I actually used a set a few weeks ago and have been more than impressed by them (for what they are).
A basic set will cost you around £30 for a half decent pair - get the ones with passthrough mains plugs to save tying up a socket and don't use them on surge protector extension leads.
Plug one into the mains socket your router is plugged into, plug your router into the homeplug mains. Plug an ethernet cable between the homeplug and your router.
At your television end, plug your homeplug into the mains socket, plug your television into the homeplug mains, plug an ethernet cable between the television and homeplug.
Job done (some homeplugs may require syncing to each other the first time).
My wireless at home achieves between 18 and 35Mb download speeds, the homeplugs I use (BT 500) get me the full 60+Mb/s from the router. I had a play trying to max them out the other day but this laptop only has a 100Mb network card in and I got the full 11MB/s download through the plugs to my server.
Community Veteran
Posts: 1,841
Thanks: 103
Fixes: 6
Registered: 21-01-2013

Re: Samsung UE46F800 and Technicolour TG582n Connection Issues

These are the ones I had, before my son claimed them for his TV.
Works fine on his TV.
http://www.amazon.co.uk/TP-Link-TL-PA211KIT-200Mbps-Powerline-Adapter/dp/B004INVKP4/ref=sr_1_4?ie=UT...
Devonian
Grafter
Posts: 1,854
Registered: 01-05-2011

Re: Samsung UE46F800 and Technicolour TG582n Connection Issues

I have the 55inch version connected to the PN technicolour, and it works flawlessly..
I haven't tried wireless mind you, but if I were you I'd wire it up.