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Samsung BDF7500 Connection Problems
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Samsung BDF7500 Connection Problems
20-04-2014 10:46 AM
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I have a Samsung BDF7500 Smart Bluray player. It can connect to my home wireless network (Plusnet, via Thomson Gateway TG585 v8), but cannot connect to the internet.
Other devices are able to connect to the internet.
The Samsung device is set up to automatically assign IP and DNS settings.
Plusnet tech support say they are unable to provide any support.
Any ideas?
Thanks
Jon
Other devices are able to connect to the internet.
The Samsung device is set up to automatically assign IP and DNS settings.
Plusnet tech support say they are unable to provide any support.
Any ideas?
Thanks
Jon
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Re: Samsung BDF7500 Connection Problems
20-04-2014 11:10 AM
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Apparently Samsung web servers are down due to a fire and Samsung devices ping their own servers to check connectivity, which seems a bit bizarre. Affecting all Samsung devices. https://www.facebook.com/samsungsupport?filter=2
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Re: Samsung BDF7500 Connection Problems
20-04-2014 12:26 PM
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Hi Jon,
Welcome to the forums.
The problem with Samsung's servers might not actually be the issue. Can you confirm the IP configuration details on the device? You should be able to see these through the admin menu.
Whilst the device might well be connected to wifi, it might for some reason not correctly acquired an IP address / gateway / DNS settings.
Welcome to the forums.
The problem with Samsung's servers might not actually be the issue. Can you confirm the IP configuration details on the device? You should be able to see these through the admin menu.
Whilst the device might well be connected to wifi, it might for some reason not correctly acquired an IP address / gateway / DNS settings.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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Re: Samsung BDF7500 Connection Problems
20-04-2014 2:48 PM
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Hi
It was the server issue. All working again now and the Samsung website is back online.
It seems bizarre that they test connectivity by pinging their own site. It meant all their smart devices globally were offline.
Thanks for suggestions though.
Jon
It was the server issue. All working again now and the Samsung website is back online.
It seems bizarre that they test connectivity by pinging their own site. It meant all their smart devices globally were offline.
Thanks for suggestions though.
Jon
Message 4 of 4
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