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Same speed after upgrade

giedrala25
Newbie
Posts: 6
Registered: 26-09-2014

Same speed after upgrade

Hello guys,
We just upgraded our line to fibre, unfortunately the download speed it is still the same, only upload speed has been increased. I would appreciate if someone can suggest what I need to do. Thank you in advance.
8 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Same speed after upgrade

Is this FTTC or FTTP?
Out of interest, did you find the link to this forum from here http://www.plus.net/support/broadband/fibre/ ?
giedrala25
Newbie
Posts: 6
Registered: 26-09-2014

Re: Same speed after upgrade

Yes, I found this link from the same page
giedrala25
Newbie
Posts: 6
Registered: 26-09-2014

Re: Same speed after upgrade

I think FTTC
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Same speed after upgrade

Thanks - you need this thread to be moved and for one of the CRT members to pick it up and change your Plusnet profile speed.
giedrala25
Newbie
Posts: 6
Registered: 26-09-2014

Re: Same speed after upgrade

Did I posted to the wrong section?
giedrala25
Newbie
Posts: 6
Registered: 26-09-2014

Re: Same speed after upgrade

Andy I would appreciate if you could move this thread to the right section
JTaylor
Grafter
Posts: 93
Registered: 18-08-2014

Re: Same speed after upgrade

Hi geidrala25
Just letting you know you're profile's been altered to reflect your correct speeds  Wink
Give it 15 minutes and if you haven't seen a change give your router a quick reboot!
giedrala25
Newbie
Posts: 6
Registered: 26-09-2014

Re: Same speed after upgrade

Thank you very much for your help.