Sam Knows White Box and Plusnet support and drop in download speed
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Sam Knows White Box and Plusnet support and drop in download speed
30-04-2013 9:59 AM
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Currently my FTTC line speed has gone from 62Mbs to 17Mbs since last Friday
Why is this happening????????????????
Re: Sam Knows White Box and Plusnet support and drop in download speed
30-04-2013 10:20 AM
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Quote Please Plusnet. educate the tech support people on the use and properties of the SamKnows white box and to use what ever results are available from the device to help diagnose line issues.
Hi,
We'll do our best to help you with any issues, but that isn't what the box is for and to keep things impartial we're not even supposed to know that you're using one.
I can't see any obvious issues that might be causing this drop in speeds for you so please head to the fault checker: http://faults.plus.net
Re: Sam Knows White Box and Plusnet support and drop in download speed
30-04-2013 11:47 AM
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So not impressed.
Re: Sam Knows White Box and Plusnet support and drop in download speed
30-04-2013 12:58 PM
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Re: Sam Knows White Box and Plusnet support and drop in download speed
30-04-2013 3:34 PM
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Re: Sam Knows White Box and Plusnet support and drop in download speed
30-04-2013 3:38 PM
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I have a very stable fibre connection.
(I have agreed to take one).
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Sam Knows White Box and Plusnet support and drop in download speed
30-04-2013 3:50 PM
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It gives the user a continuous monitoring of the performance of the broadband service. It provides year to date, month to date, week to date as well as day performance graphs.
So you can see if your connection is slow - or whether you are being impatient.
Re: Sam Knows White Box and Plusnet support and drop in download speed
30-04-2013 3:51 PM
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Re: Sam Knows White Box and Plusnet support and drop in download speed
30-04-2013 3:58 PM
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Re: Sam Knows White Box and Plusnet support and drop in download speed
30-04-2013 4:03 PM
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I am thinking of doing Conservative
Re: Sam Knows White Box and Plusnet support and drop in download speed
30-04-2013 4:06 PM
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Re: Sam Knows White Box and Plusnet support and drop in download speed
30-04-2013 4:08 PM
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Re: Sam Knows White Box and Plusnet support and drop in download speed
30-04-2013 4:11 PM
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Jamie, have we done something to annoy you as your avatar isn't very complimentary of us (plus I think it breaks a forum rule: http://community.plus.net/forum/index.php/topic,218.0.html#post_derogatory)
Re: Sam Knows White Box and Plusnet support and drop in download speed
30-04-2013 7:30 PM
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BTW did you get my 582n router back?
It was sent to BT RETURNS (Was confused why it wasn't Plusnet Returns)
Re: Sam Knows White Box and Plusnet support and drop in download speed
01-05-2013 7:39 AM
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The speed as reported by Sam Knows has now gone back to 61.29 and Jitter levels are now back to .31
So I do not know what PN have done - I would be interested to know.
Looking at the ThinkBroadband Quality monitor for the connection there has been a large amount of latency occurring since Friday (when the performance started to drop)
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- Re: Sam Knows White Box and Plusnet support and dr...