SORRY Netgear n300 dgn2200 problem connecting there must be a solution PLEASE
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SORRY Netgear n300 dgn2200 problem connecting there must be a solution PLEASE
27-06-2011 10:19 AM
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I have tried to reset the router to factory settings and i also ran the router upgrade to make sure it is all up to date,
my only other option is to change providers if this is just a Plusnet problem as it isnt acceptable especially when you have a daughter trying to bid on ebay
Thanks in advance of any help
i
Re: SORRY Netgear n300 dgn2200 problem connecting there must be a solution PLEASE
27-06-2011 11:37 AM
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I can see you have a fault ticket open, I'd advise that you've seen a few more drops on there and let the team reopen the investigation for you. If you changed it since the 24th, did you plug it into the master socket and filter everything else? Apologies if you have but it's important for the connection.
Re: SORRY Netgear n300 dgn2200 problem connecting there must be a solution PLEASE
27-06-2011 2:33 PM
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I did think of my open ticket but to be honest nobody seems to answer very quickly there so i thought i would come back here instead as the team seem to pick up quite quick
Re: SORRY Netgear n300 dgn2200 problem connecting there must be a solution PLEASE
27-06-2011 4:56 PM
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Two things - one, does the older router work better than the netgear? If so it's probably easiest to go back and use that instead. The second, if you have a fault ticket open then it's always worth updating that if you believe you have a fault as that way it's with the guys whose job is to fix faults - they'll be able to test your line and give you advice on what's likely to be happening there. If the router's in the test socket and still dropping (and it also happens with the older router) then you've almost certainly got an issue with the line which needs intervention by our faults team to fix.
Re: SORRY Netgear n300 dgn2200 problem connecting there must be a solution PLEASE
27-06-2011 5:28 PM
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I can see that my only alternative is a different isp as waitrose was delivered from you i changed to plusnet just an internal change as you are one and the same so if the only way to fix this is to take the problem with me i guess thats what i will do as you seem to have given up which ever way i turn
Re: SORRY Netgear n300 dgn2200 problem connecting there must be a solution PLEASE
27-06-2011 11:06 PM
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I've had a fair amount of experience of a lot of Netgear equipment on PlusNet - including the new N300. (A fine router, if you ask me). My own one is an N300 and I have others (clients) using them too.
That's not to say they are not free of problems. Out of the packet, you'll get lots of issues.
First thing to check is your firmware. Are you running: V1.0.0.36_7.0.36?
If not, you need to grab this one - either do a manual update or try the automatic one. Netgears auto update "feature" is odd. Sometimes it works, sometimes it fails to find new firmware, despite new firmware being available. Sometimes it detects new firmware that you can't get from Netgears site. Go figure. Download site is: http://support.netgear.com/app/answers/detail/a_id/18990
Next, check you are testing via a cable - if you are having problems, and you are using wireless, try a cable and see if it improves. If it does not, try changing things such as the radio frequency (fix it, rather than use auto - use a WiFi analyzer such as NetStumbler to see whats broadcasting around you) - select a frequency away from any others in your vicinity.
Change your security method - this helped for me in one instance - one machine kept dropping it's connections.
Presuming you get no differences from wifi and cable - if issues persist, then look at checking your lines. I really do recommend the N300, though - it knocks the stuffing out of the Thomson - and most other routers in the same range.
Do not confuse with the N-150, though, which is a simmering turd of a router not worthy of propping a squeaky door open.
Re: SORRY Netgear n300 dgn2200 problem connecting there must be a solution PLEASE
28-06-2011 10:34 AM
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I reset the router and updated on Sunday and just checked the firmware which is Firmware Version V1.0.0.36_7.0.36 sometimes it drops when I am on the internet sometimes i just have no connection when i turn my laptop on so not sure if running a cable would make a difference, i dont know if this is a router problem or a connection isp problem to be honest.
I dont know how to fix the frequency or have any idea what netstumbler is how to use it etc etc
By security do you mean wep wpa etc if so i am on WPA2-PSK (AES)
we chose the n300 as it looked to be good i asked a few people and the reviews were good I would just like a connection that either holds for more than a day (feel this is isp issure really) but if it is the router that is dropping then auto reconnecting would be good
thanks for the help
dick:quote
Re: SORRY Netgear n300 dgn2200 problem connecting there must be a solution PLEASE
28-06-2011 9:33 PM
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Next time you get a drop, presuming you are wireless, bang a cable in and check it again.
Re: SORRY Netgear n300 dgn2200 problem connecting there must be a solution PLEASE
28-06-2011 9:45 PM
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my pppoa uptime compared with connection time on wireless is the same
if i am on my laptop i will try a cable but i sometimes notice it on my iphone especially if it is early morning or late at night
Re: SORRY Netgear n300 dgn2200 problem connecting there must be a solution PLEASE
28-06-2011 10:11 PM
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Re: SORRY Netgear n300 dgn2200 problem connecting there must be a solution PLEASE
28-06-2011 11:29 PM
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Re: SORRY Netgear n300 dgn2200 problem connecting there must be a solution PLEASE
29-06-2011 7:01 AM
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Re: SORRY Netgear n300 dgn2200 problem connecting there must be a solution PLEASE
29-06-2011 7:18 AM
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Re: SORRY Netgear n300 dgn2200 problem connecting there must be a solution PLEASE
29-06-2011 7:40 AM
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Quote from: mkc66 I have tried to reset the router to factory settings ...
If you succeeded then the router would have forgotten your user name and password for internet access and you would have had to re-enter them. Maybe you should try one more time, opt out of any form of automatic set-up, make sure the router knows it is in the UK then use the (UK) default settings for PPPoA, enter your username@plusdsl.net and password. If the router still drops the connection and fails to reconnect then return it as faulty - get a refund if the shop where you bought it is now out of stock and buy a new one somewhere else.
Re: SORRY Netgear n300 dgn2200 problem connecting there must be a solution PLEASE
29-06-2011 7:52 AM
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