cancel
Showing results for 
Search instead for 
Did you mean: 

[SOLVED THANKS!] Appallingly slow fibre

johnlewis
Newbie
Posts: 6
Registered: 06-11-2012

[SOLVED THANKS!] Appallingly slow fibre

Hi guys
First and foremost, yes I've tried everything in the speed post.
I was quoted 78mb download and 20mb upload, accurate to within +-1Mb.
I'm getting 11Mb download (was 28mb on day 1, 16Mb on day 2 and 11Mb ever since - after an outage for a few hours where I got 'Concentrator not reachable error)
I'm getting 1.5Mb upload. My 3G is faster.
I'm approximately 15yds away from the green exchange box.
Why am I getting speeds akin to rural ADSL? Superfast Cornwall they said! etc.
PS I've tried speedtests on Android tablet, Mac, PC, Hackintosh and iPhone on N. I'm not feeling it at all.
Waiting 10 days to settle - its settling the wrong way. Whats the cooling off period? Over 10 days I hope? Just checking...
BT line test result:
Test Error
The system is currently busy. Please try again shortly, however if this problem persists, raise the issue with your service provider
Seems like a flaky flake machine to me.
12 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Appallingly slow fibre

Have you tried going directly into the modem bypassing the router
vultura
Grafter
Posts: 251
Thanks: 4
Registered: 22-05-2011

Re: Appallingly slow fibre

Welcome to the forums.
Try PC wired, rather than wireless if you can.
If you can try to connect direct to modem (bypassing router) using PPPOE setup on the PC as that will give best speed result.
Windows 7
http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows...
Windows XP
http://community.plus.net/library/broadband/fibre-help-setting-up-a-pppoe-dialler-for-windows-xp/
Community Veteran
Posts: 26,688
Thanks: 911
Fixes: 10
Registered: 10-04-2007

Re: Appallingly slow fibre

You only need to try PPPoE direct to the modem if you've tried using a wired connection to the router and that is still slow.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
vultura
Grafter
Posts: 251
Thanks: 4
Registered: 22-05-2011

Re: Appallingly slow fibre

Quote from: jelv
if you've tried using a wired connection to the router and that is still slow.

Sorry, I should have been clearer.  Thanks for clarification jelv.
johnlewis
Newbie
Posts: 6
Registered: 06-11-2012

Re: Appallingly slow fibre

Cool I'll give that a go. My Hackintosh, when wired to the router, stalls after about 5 minutes. Could be the network card though. I'll try PPPoE using my laptop and CAT5 when I get in to rule that out.
Are there any users with faulty Technicolor routers out there (just for the record)? Seems like a pretty nicely featured one on the surface...but I will try and rule out a fault on that too tonight and report back.
Whats the script with reporting faults? Do we contact someone via these forums?
Thanks peoples.
johnlewis
Newbie
Posts: 6
Registered: 06-11-2012

Re: Appallingly slow fibre

Incidentally:
Phone exchange:
LANDRAKE
Estimated line speed:
79Mb (Accurate to within +/- 1Mbit) - Checked on 2012-10-20 16:23:45
Current line speed:
37 Mb
Current line speed is more like 11!
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Appallingly slow fibre

Hi there,
I know Chris Purvey has picked this one up for you and will be replying shortly with relevant information, I know it's OT but just had to ask...
Quote from: johnlewis
Seems like a flaky flake machine to me.

MC Pitman fan by any chance? Smiley
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Appallingly slow fibre

Hi,
I've had a look into your account and profile, your account was not set to the correct profile. Apologies for that, I have placed a modify order that will give you the faster speeds and this is scheduled to complete tomorrow.
Let me know if everything is OK from your side once the modify order has completed.
inhost
Grafter
Posts: 182
Registered: 06-11-2011

Re: Appallingly slow fibre

Be sure to update us, for the record you cannot get much above 38 mbit over wireless on the TG582n the router is not fit for purpose.
johnlewis
Newbie
Posts: 6
Registered: 06-11-2012

Re: Appallingly slow fibre

Quote from: chrispurvey
Hi,
I've had a look into your account and profile, your account was not set to the correct profile. Apologies for that, I have placed a modify order that will give you the faster speeds and this is scheduled to complete tomorrow.
Let me know if everything is OK from your side once the modify order has completed.

Thanks for that Chris. I must say I prefer support via forum than phone, other companies should take note!
Quote from: inhost
Be sure to update us, for the record you cannot get much above 38 mbit over wireless on the TG582n the router is not fit for purpose.


I see. Well that's something I can deal with later, for sure. I have a BTHH3 knocking about and a few other half decent N WAN capable routers. The joys of being a tech!
Thanks for info guys, great stuff  Smiley
johnlewis
Newbie
Posts: 6
Registered: 06-11-2012

Re: Appallingly slow fibre

Quote from: chrispurvey

Let me know if everything is OK from your side once the modify order has completed.

THANKS SO MUCH!! Firing on all cylinders now  Cheesy

Done me proud, for sure!  Cool
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Appallingly slow fibre

Quote from: johnlewis
I must say I prefer support via forum than phone, other companies should take note!

++++  still, very possibly, the best (ISP) forum on the 'net.
(Just waiting for the 'Carlsberg' ad now).
Seriously, though, this forum probably sets Plusnet apart from other ISPs more than anything else.
Very glad the speed issue is sorted!
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.