SNR

[#1]

Hi,
Please can you reset my SNR to 3
Its always been set to 3 and been fine but the last week or so I’ve had trouble with my router and had to purchase a new one however I think the trouble with the old one has increased the SNR
I  plugged in the new one last night approx. 7.45 PM and its been fine apart from the higher SNR I tried a reboot this AM to see if it would drop back to 3 but it didn’t.
Thank you

[#2]

Hi there,
I'd rather not risk trying an SNR reset whilst your connection is doing this:
<img src="http://community.plus.net/visualradius/generated/image13941908734495.png"/>
..unless that is this is something you're aware of such as you rebooting or powering the router off?

[#3]

Hi Adam, yes im aware of the erros. I have purchased a new router. I connected it last night at about 7.45 but the SNR wqas pretty high. I tried a reboot this AM about 8.30 to see if it would drop but it didnt so thats why I'm asked for it to be set to 3 again.
Can you help me?

[#4]

Hi there,
An SNR reset whilst the line is disconnecting and erroring like that won't help.
We need to get to the bottom of this for you so please raise a fault at http://faults.plus.net and we'll get on the case with that for you.

[#5]

Adam, no fault it was my old router which has been replaced and now all is well again?

[#6]

Hi, When did you plug the replacement router in?

[#7]

about 8pm last night but I noticed the SNR was higher so I looked again this morning at about 7.30AM it was still higher sop I rebooted it.

[#8]

Ok it seems my new router hasn't  fixed the problem. Still having connection drops.
I've raised a support call to get my line looked into.

[#9]

ok i have been told there is no fault on my line and its been stable for a few days. can you run another connection test to see if you agree? I aware it might have reconnected tonight about 8.30 pm while I was playing with the settings.

[#10]

Hi daskinner,
If you want our Faults team to investigate further please respond back to Ticket: 82550659. I have checked your line and can see 2 drops in your connection in the past 24 hours. 1 of those was at 8:30pm when you stated that you were playing with the settings. Please let our Faults know if you wish for this to be investigated further.

[#11]

Hi, yes 8.30 was me but I think there was a drop around 2AM.
I will put this on my open ticket but I was hoping it was nice and easy for you to show my connection grqaphic like Adam did in post 2 in this thread.

[#12]

Here's your Visual Radius graph:
<img src="http://community.plus.net/visualradius/generated/image13947115125993.png"/>
Looks like there was a drop at 2:30am. As I stated if you wish for our Faults team to carry out a further investigation then I'd advise responding to the ticket.