SNR
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SNR
07-03-2014 10:40 AM
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Please can you reset my SNR to 3
Its always been set to 3 and been fine but the last week or so I’ve had trouble with my router and had to purchase a new one however I think the trouble with the old one has increased the SNR
I plugged in the new one last night approx. 7.45 PM and its been fine apart from the higher SNR I tried a reboot this AM to see if it would drop back to 3 but it didn’t.
Thank you
Re: SNR
07-03-2014 11:16 AM
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I'd rather not risk trying an SNR reset whilst your connection is doing this:
<img src="http://community.plus.net/visualradius/generated/image13941908734495.png"/>
..unless that is this is something you're aware of such as you rebooting or powering the router off?
Re: SNR
07-03-2014 11:19 AM
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Can you help me?
Re: SNR
07-03-2014 3:39 PM
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An SNR reset whilst the line is disconnecting and erroring like that won't help.
We need to get to the bottom of this for you so please raise a fault at http://faults.plus.net and we'll get on the case with that for you.
Re: SNR
07-03-2014 4:30 PM
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Re: SNR
07-03-2014 4:43 PM
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Re: SNR
07-03-2014 4:50 PM
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Re: SNR
09-03-2014 10:21 AM
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I've raised a support call to get my line looked into.
Re: SNR
12-03-2014 3:46 PM
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Re: SNR
13-03-2014 10:52 AM
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If you want our Faults team to investigate further please respond back to Ticket: 82550659. I have checked your line and can see 2 drops in your connection in the past 24 hours. 1 of those was at 8:30pm when you stated that you were playing with the settings. Please let our Faults know if you wish for this to be investigated further.
Re: SNR
13-03-2014 11:45 AM
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I will put this on my open ticket but I was hoping it was nice and easy for you to show my connection grqaphic like Adam did in post 2 in this thread.
Re: SNR
13-03-2014 11:55 AM
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<img src="http://community.plus.net/visualradius/generated/image13947115125993.png"/>
Looks like there was a drop at 2:30am. As I stated if you wish for our Faults team to carry out a further investigation then I'd advise responding to the ticket.
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